Customer Support Specialist

Reed; Portsmouth; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

A leading recruitment agency in Portsmouth is seeking a Customer Support Specialist to join their fast-paced team. This role entails responding to customer queries via phone and email, resolving issues efficiently, and maintaining accurate records. The ideal candidate should possess strong communication skills and the ability to manage high volumes of interactions. Benefits include a salary progression up to £30,300, annual leave, health cover, and a hybrid working option after probation.

Benefits

Salary progression up to £30,300

28–38 days annual leave

Health cover and gym discounts

Cycle-to-work scheme and pension

Free parking and onsite canteen

Qualifications

• Empathetic and detail-oriented individuals required.
• Ability to handle customer queries efficiently.
• Team-oriented with a focus on customer satisfaction.

Responsibilities

• Respond to customer queries via phone and email.
• Resolve issues professionally and efficiently.
• Maintain records and follow procedures.

Skills

Strong communication skills

Customer service skills

Ability to manage high volumes of interactions

Calm under pressure

Multilingual skills

Job description

Customer Support Specialist

We’re looking for empathetic and detail-oriented individuals to join a fast-paced team providing outstanding customer support.

Key Responsibilities:

• Respond to customer queries via phone and email
• Resolve issues efficiently and professionally
• Maintain accurate records and follow company procedures

What You’ll Need:

• Strong communication and customer service skills
• Ability to manage high volumes of interactions
• Calm and focused under pressure
• Multilingual skills are a plus (with financial incentives)

Training & Hours:

• 10 weeks full-time training (Mon–Fri, 9am–5:30pm)
• Shift rota: 7:15am–8:45pm, Mon–Sun (alternate weekends off)

Benefits:

• Salary progression up to £30,300
• 28–38 days annual leave
• Health cover, gym discounts, and wellbeing support
• Cycle-to-work scheme and pension
• Free parking, onsite canteen, and hybrid working (after probation)

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