Customer Support Specialist

ABB Schweiz AG; Nottingham; On-site; GBP 24,000 - 35,000; Full time

Job summary

A leading company in the electrification sector is seeking a Customer Support Specialist to provide technical and customer assistance. The role involves resolving customer issues, collaborating with various teams, and contributes to enhancing customer satisfaction. Candidates should possess strong communication skills and prior customer service experience, ideally with knowledge of ABB products.

Benefits

25 days annual leave plus bank holidays

contributory pension scheme

life assurance

flexible benefits

Employee Assistance Programme

Qualifications

• Proven experience in customer service or related roles.
• Excellent verbal and written communication skills.
• Experience with CRM software and customer service tools.

Responsibilities

• Ensuring the resolution of customer issues by collaborating with Sales and Operations.
• Acting as the primary point of contact for customers and resolving complaints.
• Keeping accurate records of customer interactions in the CRM system.

Skills

Communication

Problem Solving

Multitasking

Customer Orientation

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Customer Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This is a position with grade

16

This position reports to

Customer Support Specialist

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to internal and external customers. You will coordinate with relevant stakeholders to obtain complete case ownership and improve customer satisfaction. The work model for this role is: #Onsite. This position contributes to the UK Electrification Installation Products division. Main stakeholders include Operations, Customers, and Suppliers. Your main responsibilities will include:

• Ensuring the resolution of customer issues by collaborating with Sales, Operations, Supply Chain Management, and other teams.
• Paying close attention to customer needs and ensuring effective problem solving.
• Acting as the primary point of contact for customers, answering questions, resolving issues, and ensuring satisfaction.
• Handling and resolving customer complaints promptly.
• Keeping accurate records of customer interactions in the CRM system.
• Following company policies and procedures when handling requests and issues.

Qualifications for the role

• Proven experience in customer service or related roles.
• Experience with CRM software and customer service tools.
• Knowledge of ABB products or services is a plus.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to multitask and prioritize in a fast-paced environment.
• A positive, empathetic attitude towards customers.

What's in it for you?

• Supportive, solution-oriented team environment.
• Opportunity to help customers drive efficiency and sustainability.
• Exposure to cutting-edge technology in Electrification with a visible impact on the future.

More about us

ABB UK offers attractive benefits including a competitive salary, 25 days annual leave plus bank holidays, a contributory pension scheme, life assurance, flexible benefits, internal mobility, mentorships, global project access, Employee Assistance Programme, and a referral scheme. Recognized as a Top Employer in the UK for five consecutive years, ABB is committed to a better world of work. Our Installation Products Division manages electrical power connection, protection, and distribution, providing solutions for utilities, businesses, and residences worldwide. Our product segments include electrical junction boxes, fittings, conduit systems, and medium-voltage solutions under marquee brands, ensuring safety and operational reliability in demanding conditions.