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Customer Support Specialist
TN United Kingdom
Belfast
Hybrid
GBP 25,000 - 35,000
Full time
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Job summary
An established industry player is on the lookout for a Technical Support Specialist to join their dynamic Customer Success Team. This role is pivotal in ensuring exceptional customer service and support across their innovative Motion platform. The ideal candidate will thrive in a fast-paced environment, demonstrating a proactive approach to problem-solving and a strong desire to learn. With responsibilities ranging from assisting users with technical issues to identifying revenue growth opportunities, this position offers a unique chance to make a significant impact while working in a hybrid setting between the office and home.
Qualifications
- 1+ year experience in a customer-focused technology environment.
- Experience with remote support tools and call handling.
Responsibilities
- Assist end users effectively with strong understanding of tools.
- Respond to customer inquiries via email, phone, and chat.
Skills
Education
Tools
Job description
SportsEngine is seeking a bright, motivated professional to join our fast-paced, high-growth, and passionate team as a Technical Support Specialist. This role is a key member of the Customer Success Team, responsible for delivering excellent customer service and supporting our customers across the Motion platform.
Key responsibilities include:
- Developing a strong understanding of our tools and platforms to assist end users effectively.
- Responding to inbound customer inquiries via email, phone, and chat.
- Collaborating with customers to identify revenue growth opportunities for the Sales team.
- Being the primary contact for clients during implementation and onboarding, liaising with colleagues to resolve issues.
- Conducting root cause analysis and guiding customers through solutions.
- Escalating technical incidents to relevant departments.
- Participating in team meetings and activities to foster a supportive environment.
- Undertaking additional duties as assigned.
Minimum Requirements:
- 1+ year experience in a customer-focused environment within the technology sector.
- Experience with remote support tools.
- Technologically savvy with curiosity and eagerness to learn.
- Experience in call handling, troubleshooting, and coaching users.
- Proactive, well-organized, with excellent time management.
- Engaging personality with patience for all users.
- Experience working in a fast-paced team environment.
Candidates should also demonstrate:
- Strong organizational skills.
- Negotiation skills.
- Persistence and resilience.
- Degree in Business, Marketing, IT, or related field.
- Experience delivering client training remotely or onsite.
- Familiarity with CRM platforms like Salesforce.
- Sales experience in e-commerce or sports tech sectors.
- Knowledge of or experience with the UK sports market.
Belfast (hybrid office and home working pattern).
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