Customer Support & Sales Associate - Training + Commission

Moon Moments; Greater London; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Full training

Job summary

Moon Moments in London seeks a Customer Support and Sales Associate to be the first contact for public inquiries, delivering helpful information and guiding sign-ups or purchases. You will balance friendly service with sales goals in a supportive environment.

The role emphasizes listening, accurate information, and a confident, professional tone. Full training, coaching, and career progression opportunities are provided.

Qualifications

• Experience in customer-facing roles or retail is beneficial.
• Strong communication and listening skills required.
• Ability to explain options clearly and professionally.

Responsibilities

• Greet and engage members of the public with a warm, professional approach.
• Listen to questions and concerns, providing clear and accurate information.
• Resolve queries confidently, ensuring every interaction is positive and helpful.
• Introduce relevant campaigns or offers naturally, without being pushy.
• Guide interested individuals through sign-up or purchase, checking all details are correct.
• Keep accurate records of conversations and outcomes.
• Work towards individual and team targets for service quality and sales.
• Take part in ongoing training covering communication, customer care, and sales skills.

Skills

Customer Service

Sales

Communication

Problem Solving

Job description

Moon Moments in London seeks a Customer Support and Sales Associate to be the first contact for public inquiries, delivering helpful information and guiding sign-ups or purchases. You will balance friendly service with sales goals in a supportive environment.

The role emphasizes listening, accurate information, and a confident, professional tone. Full training, coaching, and career progression opportunities are provided.