Customer Support Representative - UK ( Evenings and Weekends)

Eko Devices; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health-tech company is seeking a Customer Support Representative to join their London team. This role involves managing various customer communication channels and ensuring exceptional service quality. Ideal candidates will possess strong communication skills and a background in customer-first environments. Join a mission-driven team aiming to reshape healthcare through innovation.

Qualifications

• Prior experience in customer service roles.
• Strong references from previous managers.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Ownership of customer communication channels including phone, email, chat, and social media.
• Provide exceptional customer service and resolve issues proactively.
• Be an internal champion for the customer.

Skills

Excellent written and verbal communication skills

Empathy

Curiosity

Boldness

Education

Experience in a customer-first environment (ecommerce, sales, hospitality)

Tools

CRM software (Front, Zendesk)

Job description

Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the latest advances in sensors and AI. We are a remote first company with headquarters in Stockholm and over 300 employees across Europe.

About the Role

We’re looking for a dedicated and driven individual to join our growing team at Neko Health as a Customer Support Representative, focused on evening and weekend shifts. In this role, you’ll play a key part in shaping a new standard of customer-first healthcare. We're looking for someone who thrives in a fast-paced environment, embraces challenges, and is eager to help build something truly transformative.

This position is based in London and offers a unique opportunity to be part of a mission-driven company at the forefront of healthcare innovation.

Responsibilities:

• Ownership of customer communication channels including phone, email, chat, and social media
• Provide prompt and exceptional customer service to existing and prospective customers
• Delight customers and proactively resolve issues before they reveal themselves
• Troubleshoot and resolve customer issues, while ensuring customer satisfaction
• Embody our brand tone and voice across channels
• Be an internal champion for the customer, relaying testimonials and feedback to teams across the company

Requirements:

• Excellent written and verbal communication skills in English
• Others have described you as empathetic, curious, and bold
• You have prior experience in a customer-first environment, such as ecommerce, sales, or hospitality
• Your former managers can vouch for you and provide excellent references
• Knowledge of CRM software, such as Front and Zendesk, as a support system is a strong plus

We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you!

Please note: we perform background and reference checks as part of our interview process.