Customer Support Representative - Parts Interpreter

Komatsu Australia; Welshpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise internationale bien établie recherche un Customer Support Representative/Parts Interpreter à Welshpool. Ce poste sera responsable de l'interprétation des pièces et de la gestion des demandes clients. Les candidats doivent avoir d'excellentes compétences en relations professionnelles et être à l'aise dans un environnement dynamique. Une culture d'inclusion est promue.

Benefits

16 semaines de congé parental payé

Assurance protection des revenus financée par l'entreprise

Reconnaissance et développement de carrière

Réduction sur les services santé avec Bupa

Réductions sur les voyages

Bonus annuel potentiel

$3000 pour le programme de recommandation

Qualifications

• Capacité à exceller dans un environnement dynamique.
• Compétences exceptionnelles en service client et relations professionnelles.
• Compétences intermédiaires à avancées dans la suite Microsoft, expérience avec Microsoft AX valorisée.

Responsibilities

• Interpréter les pièces en analysant les manuels.
• Fournir des estimations précises des délais et des coûts.
• Améliorer l'expérience client en offrant un service exceptionnel.

Skills

Service client

Capacité à prendre des décisions rapides

Relations professionnelles

Compétences en Microsoft Office

Connaissance de l'équipement mécanique

Job description

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Customer Support Representative - Parts Interpreter, Welshpool

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Client:

Location:

Welshpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ad857b8a28ab

Job Views:

3

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

• Job no: 1824

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

Join Our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter:

This role at the Customer Support Centre offers a prime opportunity to contribute significantly to our internal and external customers' needs. You will be the key point of contact for queries related to parts interpretation, quotes, sales orders, and deliveries. In addition, your responsibilities encompass:

Delivering precise and timely parts interpretation by analysing parts manuals and other resources to ensure accurate parts supply

Providing customers with reliable estimates of lead time and costs, harnessing Komatsu's inventory, and parts pricing systems

Championing our company and its products by maintaining a positive outlook, adhering to quality assurance procedures, promptly identifying issues, and proposing effective solutions

Proactively engaging with customers to enhance sales, while offering tailored solutions that demonstrate your commitment to exceptional service

Elevating the customer experience by delivering outstanding service that leaves a positive impact

Role Located: Welshpool

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Company funded Income Protection Insurance
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

• Excel in a dynamic environment that requires swift decision-making
• Exceptional customer service prowess and knack for fostering robust professional relationships
• Intermediate to advanced skills in the Microsoft suite; prior experience with Microsoft AX is highly regarded
• While not mandatory, familiarity with mechanical equipment and aptitude will be a plus

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.