Customer Support Representative

Social network you want to login/join with:

Client:

Hostonic Hosting

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

ac84b2c6cfdd

Job Views:

26

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

About the Customer Support Representative position.

Your role will require you to work alongside colleagues, support managers, and company directors in improving and succeeding in giving the best possible customer service.

Your Tasks & Responsibilities

• Respond and resolve support tickets on WHMCS.
• Respond and resolve live chat enquiries.
• Provide excellent customer support at all times.
• Help and encourage users during a purchase on the website or over the phone.
• Answer phone calls using software.

The Requirements

• Basic experience or knowledge in hosting solutions and customer support.
• Genuine friendly, optimistic, and helpful attitude.
• Willingness to learn, be open-minded, and not afraid to ask for help if required.
• Good grammar and basic mathematical skills.

Some Helpful Attributes

• Previous experience in customer services with a brand or company.
• Previous experience with the following software & tools is preferred:
• Social Media: Twitter, Facebook, Instagram, and other social media sites.
• E-Commerce: WHMCS and/or ticketing and live-chat products.
• Microsoft Office: MS Office, MS Excel, MS Outlook (Hotmail), MS Teams.
• Live Chat: Tidio, Crisp.Chat, ChatSupport, and/or other live chat integrations.
• VOIP: Circleloop, RingCentral, eReceptionist, and other VOIP software.