Customer Support Representative

Freudenberg; Port Talbot; On-site; GBP 25,000 - 35,000; Full time

Job summary

Freudenberg is seeking a dedicated customer service professional to be the first point of contact for customer inquiries. The role involves building strong relationships with customers, resolving complaints effectively, and engaging in continuous improvement initiatives. Ideal candidates will have customer service experience, strong IT skills, and the ability to work under pressure.

Qualifications

• 2+ years’ experience in a customer service role.
• Experience in a manufacturing environment, background in Oil & Gas is desirable.
• Proven track record of meeting targets.

Responsibilities

• Be the first point of call for customer queries.
• Ensure claims and complaints are resolved accurately and timely.
• Train and mentor new associates in SAP and company procedures.

Skills

Communication skills

Customer service experience

Attention to detail

IT skills

Tools

SAP

Microsoft Suite

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• To be the first point of call for any customer queries relating to sales, execution, installations, and communications.

• Build and maintain strong relationships with internal and external customers.

• Ensure that customer claims and complaints are resolved fairy, effectively, accurately, and timely, and in accordance with consumer laws.

• Collaborate with other departments within the organisation to execute orders and meet customer expectations.

• Maintain company pricing lists and margins.

• Provide status updates when requested by management and customers.

• Participate and engage in continuous improvement initiatives and supply feedback for improvement plans.

• Train, coach, and mentor new associates in SAP and company procedures.

Qualifications:

• 2+ years’ experience in a customer service role, within a manufacturing environment or similar, background in Oil & Gas is desirable.

• Excellent IT skills, including proficiency in Microsoft Suite.

• Strong verbal and written communication skills, with excellent interpersonal skills.

• Proven track record of meeting targets and deadlines with the ability to work well under pressure.

• Detail orientated, ability to work with figures and calculations.

• Able to confidently read and understand technical drawings.

• Experience in training associates would be desirable.

• Experience using SAP would be preferred.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Flow Technologies Ltd.