Customer Support Representative

Saleslogic; Poole; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading software solutions provider is seeking a Customer Support Agent to join their support team. You will be responsible for managing support tickets, resolving technical issues, and collaborating with various departments. Ideal candidates should have prior customer support experience, excellent communication skills, and technical proficiency in MS Office, particularly Excel. Joining means being part of a dynamic team that values learning and collaboration.

Benefits

Culture that values learning and growth

Work alongside passionate professionals

Qualifications

• Previous experience in a customer support environment (ideally within finance software).
• Excellent written and verbal communication skills.
• Strong time management and organisation skills.

Responsibilities

• Respond to inbound support tickets via phone and email.
• Investigate technical issues and provide timely resolutions.
• Collaborate across internal departments to ensure efficient problem-solving.

Skills

Communication

Problem Solving

Time Management

Collaboration

Education

Experience in customer support

Tools

MS Office

Job description

We're Hiring: Customer Support Agent (On behalf of our client)

Are you a natural problem-solver with a passion for helping others? Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real impact?

We’re partnering with a leading software solutions provider to find a Customer Support Agent who is driven, curious, and passionate about delivering exceptional service.

What You’ll Do

As a key member of the support team, you'll:

• Respond to inbound support tickets via phone and email
• Log and manage requests using internal systems, prioritising and escalating as needed
• Investigate technical issues, provide timely resolutions, and maintain SLA standards
• Support system configuration changes and guide clients on best practices
• Collaborate across internal departments to ensure efficient problem-solving
• Contribute to user documentation, knowledge sharing, and service improvements

What You’ll Bring

• Previous experience in a customer support environment (ideally within finance software)
• Excellent written and verbal communication skills
• Confidence when interacting with clients at various levels
• Strong time management and organisational skills
• A calm, professional approach under pressure
• Technical proficiency, especially in MS Office (Excel in particular)
• A collaborative mindset with a self-starting attitude

Bonus Points If You:

• Enjoy learning and sharing product knowledge
• Are comfortable working occasional shifts or public holidays
• Want to grow in a supportive, team-oriented environment

Why Join?

• Work alongside passionate professionals
• Contribute to impactful, real-world solutions
• Be part of a culture that values learning, growth, and innovation

Interested?

Apply now or reach out to us directly for a confidential chat.