Customer Support Representative

JR United Kingdom; Poole; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading software solutions provider is looking for a Customer Support Agent to join their team in Poole. The successful candidate will respond to support tickets, manage requests, and collaborate with clients and internal teams. This role offers an opportunity to make a real impact through exceptional customer service in a dynamic environment.

Benefits

Learning and development opportunities

Supportive team-oriented environment

Qualifications

• Experience in a customer support environment, ideally in finance software.
• Excellent written and verbal communication skills.
• Professionalism under pressure.

Responsibilities

• Respond to inbound support tickets via phone and email.
• Investigate technical issues and provide timely resolutions.
• Collaborate across internal departments for efficient problem-solving.

Skills

Communication

Time Management

Organizational Skills

Problem Solving

Technical Proficiency

Tools

MS Office

Job description

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? We're Hiring: Customer Support Agent (On behalf of our client)

Are you a natural problem-solver with a passion for helping others? Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real impact?

We’re partnering with a leading software solutions provider to find a Customer Support Agent who is driven, curious, and passionate about delivering exceptional service.

? What You’ll Do

As a key member of the support team, you'll:

• Respond to inbound support tickets via phone and email
• Log and manage requests using internal systems, prioritising and escalating as needed
• Investigate technical issues, provide timely resolutions, and maintain SLA standards
• Support system configuration changes and guide clients on best practices
• Collaborate across internal departments to ensure efficient problem-solving
• Contribute to user documentation, knowledge sharing, and service improvements

? What You’ll Bring

• Previous experience in a customer support environment (ideally within finance software)
• Excellent written and verbal communication skills
• Confidence when interacting with clients at various levels
• Strong time management and organisational skills
• A calm, professional approach under pressure
• Technical proficiency, especially in MS Office (Excel in particular)
• A collaborative mindset with a self-starting attitude

? Bonus Points If You:

• Enjoy learning and sharing product knowledge
• Are comfortable working occasional shifts or public holidays
• Want to grow in a supportive, team-oriented environment

? Why Join?

• Contribute to impactful, real-world solutions
• Be part of a culture that values learning, growth, and innovation

? Interested?

Apply now or reach out to us directly for a confidential chat.