Customer Support Representative

Zvh; Lytham St Annes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare company seeks a Technical Customer Support Representative to provide remote support and after-sales service within the UK. This role requires strong troubleshooting abilities and customer service experience, ensuring high customer satisfaction. Join a dedicated team making a positive impact on healthcare through transformative innovations.

Benefits

Competitive total compensation package

Professional development opportunities

Emphasis on work-life balance

Commitment to inclusive workforce

Qualifications

• 2 years minimum customer service & technical support experience.
• Strong troubleshooting skills required.
• Knowledge of IT and programming languages is a plus.

Responsibilities

• Provide remote technical support to customers.
• Diagnose technical issues and build service orders as needed.
• Maintain strong relationships with customers and distributors.

Skills

Troubleshooting

Interpersonal Skills

Time Management

Customer-Focused Management

Education

Minimum 2 years of customer service experience

Affinity with Information Technologies

Knowledge of software programming languages

Job description

Customer Support Representative page is loaded

Customer Support Representative

Apply locations Whetstone, Leicester time type Full time posted on Posted 4 Days Ago job requisition id JR - 172008

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Job Description

As the Technical Customer Support Representative, you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region. You must have strong Troubleshooting skills.

You will be based onsite in our office in Whittle - Leicester.

What you will do

• Provide after-sales customer service and remote technical support to customers , ensuring high customer happiness.

• Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly.

• Formally detail customer complaints/service notifications and interactions per company guidelines.

• Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing.

• Build a service order or customer concern if a remote solution cannot be offered.

• When vital, transfer complaints for investigation and resolution to the relevant people /departments.

• Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Product Services, and R&D/ Engineering.

• Develop and maintain strong working relationships with distributors, customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Products Services, Field Services, and R&D/Engineering.

Education and experience

• Minimum of 2 years of customer service experience and experience with providing technical support and troubleshooting.

• Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability.

• Knowledge of one or more software programming languages would be a significant advantage.

• Excellent interpersonal skills on different levels.

• Customer-Focused management/planning approach.

• Ability to switch quickly between tasks and processes.

• Strong time management / planning skills.

• Ability to identify process improvement opportunities and raise it to the Supervisor.

What are some of the benefits of working at Baxter?

• Competitive total compensation package

• Professional development opportunities

• High importance placed on work life balance

• Dedication to growing and developing an inclusive and diverse workforce

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .

About Us

Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.