Customer Support - Payments Acceptance support and acceptance remediation, acceptance support [...]

Octopus Computer Associates; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A blue-chip global Card Payment Provider is looking for Customer Support specialists with payments acceptance experience. This role involves supporting merchants by resolving non-authorization issues and improving their acceptance rates. Candidates should have project management experience within financial services operations. This position offers a contract ranging from 12 months to 5 years and can be performed remotely or based in London.

Qualifications

• Experience in financial services operations.
• Background in acceptance remediation or support.
• Understanding of POS terminal support.

Responsibilities

• Support merchants in resolving non-authorization issues.
• Analyze acceptance issues to identify root causes.
• Implement plans to achieve high acceptance rates.

Skills

Project management

Payments acceptance experience

Problem-solving skills

Customer support

Job description

Overview

Customer Support - Payments Acceptance

Support and acceptance remediation, acceptance support

12 month - 5 year contract – remote / London

UK remote

A blue-chip global Card Payment Provider is seeking Customer Support specialists with Payments acceptance experience due to dynamic growth.

To be successful in this role, you will possess Project management experience in payment scheme or Financial Services Operations.

In this role you will look at why merchants are experiencing non–authorisation based acceptance issues and understand the cause of the problem, i.e., whether network issues, contract issues, working out root cause and putting a plan in place so that the merchants are having 100% acceptance rates.

Ideally your background will have experience from any of: acceptance manager or in acceptance remediation or support, perhaps experience with POS terminal support, or have set up merchants working for acquirers or tech card acceptance.