Customer Support Partner

John Lewis & Partners; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail partnership in Reading is seeking a Customer Support Partner. In this role, you will provide exceptional customer service and support various financial services. Strong customer service and communication skills are essential. This position offers flexible working arrangements. Join us in fostering a supportive and inclusive environment for all.

Qualifications

• 18 years or older due to the nature of the job.
• Ability to operate multiple software applications.
• Attention to detail and compliance required.

Responsibilities

• Provide the best customer experience with a friendly attitude.
• Resolve queries and complaints respectfully.
• Uphold the reputation of the John Lewis brand.
• Coach Partners on handling customer issues.
• Promote services at in-store events.

Skills

Excellent customer service skills

Strong computer skills

Strong administrative and organizational skills

Excellent communication skills

Job description

About the role

As a Customer Support Partner, you'll be inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You will ensure our difference is felt through the Partner-led service that our competitors just can't match. Your tasks will include supporting JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change, handling lost property, and managing a wide range of customer queries and complaints.

Due to its nature and financial legislation, you need to be 18 years or older to work in this role.

Key Responsibilities

1. Approach work with a friendly, welcoming, and self-motivated attitude to provide the best customer experience.
2. Resolve customer queries and complaints as a first point of resolution in a respectful and compassionate manner.
3. Represent the John Lewis brand and uphold its reputation as a trusted company.
4. Support the wider shop team when required and coach Partners on our services and handling customer queries/complaints.
5. Promote our services at in-store events.

Essential skills/experience

• Excellent customer service skills.
• Strong computer skills with the ability to operate multiple softwares.
• Strong administrative and organizational skills with attention to detail and compliance.
• Excellent communication skills with a logical approach.

Desirable skills/experience

Previous experience in a customer-facing role is welcomed, but comprehensive training will be provided to help you perform at your best every day.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, offering competitive prices, quality, and service in John Lewis and Waitrose.

As Partners, we share ownership and responsibility, contributing to our collective success. We foster an inclusive environment where everyone can be themselves and thrive, growing both individually and as a team.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Applicants will be informed during the recruitment process and encouraged to complete necessary documents promptly.

We recommend applying early, as vacancies may close before the deadline if we receive a high volume of applications.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.