Customer Support Partner

Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this role.

Key Responsibilities

1. Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience.
2. Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner.
3. Be an ambassador for the John Lewis brand and its reputation as a trusted company.
4. Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.
5. Promote our services at in-store events.

Essential Skills/Experience You'll Need

1. Excellent customer service skills.
2. Great computer skills with the ability to work with multiple software.
3. Strong admin/organisational skills, whilst paying close attention to detail and compliance.
4. Excellent communication skills with a logical approach.

Desirable Skills/Experience You May Have

1. Previous experience of working in a customer-facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, every day.