Customer Support Operator

www.findapprenticeship.service.gov.uk - Jobboard; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider is looking for a Customer Support Operator in the United Kingdom. The role involves managing incoming and outgoing calls and maintaining compliance standards. Candidates should have excellent interpersonal skills, experience in a fast-paced environment, and a knowledge of Microsoft Office. This position offers a competitive salary and various benefits, including training and career development.

Benefits

Competitive salary

Friendly and supportive team

Training and career development

Free on-site parking

Qualifications

• 5-year checkable history required.
• Successful completion of PSNI check.
• Experience in a fast-paced environment.

Responsibilities

• Manage high levels of incoming and outgoing calls.
• Utilize software for monitoring and compliance.
• Communicate effectively with team members.

Skills

Excellent interpersonal skills

Ability to work on own initiative

Ability to manage workload

Knowledge of Microsoft Office

Job description

Job Title: Customer Support Operator

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

Hours: 42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 11am-11pm and 6pm-6am)

Salary: £12.60 per hour

What is in it for you?

-A competitive salary

-A friendly and supportive team

-Training, career development & progression

-Overtime opportunities

-A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.

-Free on-site parking

Main Duties

-Managing high levels of incoming and outgoing telephone calls to both clients and branches.

-Utilise software to ensure the required monitoring and compliance standards are met.

-Work as part of a monitoring team liaising with different branches nationally.

-Follow correct procedures for incident reporting and real time monitoring.

-Work as part of a team, communicating effectively with team members and others.

-To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.

-To undertake additional duties in line with management requests as required.

-Comply with IS) 27001 standards and procedures.

-Meeting individually set KPIs.

-Stay current with system information, changes, and updates.

What we are looking for

-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.

-Ability to work in a fast-paced environment.

-Ability to manage workload to meet team deadlines.

-A willingness to learn and develop and show high level of commitment and professionalism.

-Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.

Desired experience

-Alarm receiving centre

-Call centre

-Customer service

Essential

-Applicants must have a 5-year checkable history.

-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.