Customer Support - Online Marketplace

SeekMe; Greater London; Hybrid; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Flexible remote work

Remote onboarding

Growth opportunities

Job summary

Multis UK Limited is seeking a reliable Customer Support team member to assist users across its online marketplace platforms in a remote, flexible role. You will handle inquiries via email and online channels, help with account features and ad placements, and escalate issues when needed.

We value clear written English, independent work, and experience in customer support or online classifieds. Fluency in additional languages and willingness to learn AI-assisted workflows are a plus.

Qualifications

• Proven experience in customer support, online classifieds, or e-commerce.
• Excellent written English communication.
• Ability to work independently in a remote setup.
• Willingness to learn and work with AI-assisted workflows.

Responsibilities

• Answer user inquiries via email and online support channels.
• Assist users with marketplace features, user accounts, and ad placements.
• Review reported listings/content and escalate issues to internal teams.
• Coordinate with development and marketing departments using internal tools.

Skills

Strong written English

Technical aptitude

Independent remote work

Customer support experience

Languages other than English

AI tools familiarity

Tools

AI tools for support

Job description

Role Overview
Multis UK Limited is seeking a reliable Customer Support team member to assist users across its online marketplace platforms. The position offers flexible work arrangements (part-time, full-time, or contract) in a remote environment.

Key Responsibilities

• Customer Interaction: Answer user inquiries via email and online support channels in a clear, friendly manner.
• Platform & Account Management: Assist users with marketplace features, user accounts, and ad placements.
• Content Moderation: Review reported listings/content and escalate technical or safety issues to internal teams.
• Internal Collaboration: Utilize internal administrative tools and coordinate with development and marketing departments.

Key Requirements

• Communication & Skills: Strong written English with clear, friendly, and professional communication skills.
• Technical Aptitude: Basic computer and internet proficiency, with the capacity to learn new software systems quickly.
• Work Ethic: High reliability, responsibility, and the ability to work independently in a remote team setup.
• Previous experience in customer support, online classifieds, e-commerce, or social platforms.
• Fluency in additional languages.
• Familiarity with using AI tools for customer support workflows and content moderation.

What We Offer

• Work on international online marketplace projects.
• Structured onboarding and training on internal systems and workflows.
• Flexible remote cooperation with growth potential as the project expands.