Customer Support Officer - Savings

Paragon Banking Group PLC; Metropolitan Borough of Solihull; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading UK bank is seeking a Customer Support Officer in Solihull to assist customers with their savings accounts and enhance their experience. The role requires excellent communication skills, empathy, and adaptability. With a generous holiday allowance, pension contributions, and support for hybrid working, it's an opportunity to grow in a diverse and inclusive environment.

Benefits

Generous holiday allowance starting from 25 days.

Share Save Scheme: buy shares at a discount.

Profit-related pay: share in our annual profits.

Pension: up to 10% employer contribution.

Family-friendly policies, including enhanced parental leave.

Employee discounts on various services.

Volunteering days, life assurance, and accident cover.

Qualifications

• Ability to adapt communication style to different customers.
• Experience in handling customer queries effectively.

Responsibilities

• Manage and support customers with their savings accounts.
• Provide excellent customer experience by building rapport.
• Handle customer queries through various interaction channels.

Skills

Excellent communication skills

Empathy

Resilience

Job description

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Customer Support Officer - Savings, Solihull

Client: Paragon Banking Group PLC

Location:

Job Category: Other

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EU work permit required: Yes

Job Reference: 37859c573dc7

Job Views: 3

Posted: 02.07.2025

Expiry Date: 16.08.2025

Job Description:

About The Role

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK. We use our expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Customer Support Officer seeking growth in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing, and passionate about your potential. Let’s grow together …

What you’ll be doing

• Manage and support customers with their savings accounts, including product support and transaction queries for front-end and back-end functionality.
• Provide excellent customer experience by building rapport, listening, and communicating effectively to understand customer needs.
• Handle customer queries through various interaction channels.
• Identify vulnerable customers, financial crime risks, and process bottlenecks, referring customers to specialized areas as needed.
• Adapt to policy and procedural changes, using initiative to challenge barriers and achieve appropriate outcomes.

About You

What you’ll bring to the team

• Excellent communication skills, empathy, and appropriate challenge of processes and approaches.
• Ability to use initiative and work effectively in a team.
• Ability to adapt communication style to different customers and colleagues.
• Resilience and composure under pressure.
• Ability to interpret, resolve, and satisfy customer queries using tools and within mandates.

Even if you don’t meet all criteria, we encourage you to apply. At Paragon, we value diversity and look forward to hearing from passionate individuals. If you’re ready, please apply.

Further details are available in the downloadable Purpose and Performance Profile (PPP).

Working hours

Current hours: Monday to Friday 8am-6pm, Saturday 9am-1pm.

Shift patterns will be rota-based, communicated by your line manager. Flexibility to work any future shifts within the hours of 08:00 - 22:00, Monday to Sunday, 37.5 hours/week.

Inclusion

As a Disability Confident Employer, we ensure our vacancies are accessible. If you need adjustments during recruitment, contact our team.

What we offer

• Generous holiday allowance starting from 25 days, increasing to 30, plus days off for your birthday, Christmas Eve, and New Year’s Eve. Option to buy or sell leave.
• Share Save Scheme: buy shares at a discount.
• Profit-related pay: share in our annual profits.
• Pension: up to 10% employer contribution.
• Family-friendly policies, including enhanced parental leave and fertility support.
• Employee discounts on various services.
• Volunteering days, life assurance, and accident cover.

Work Flexibility

We support hybrid working for a healthier work-life balance.

Be yourself

We value diversity and inclusion, fostering an environment where everyone can be their whole self.

Be heard

Through our employee forums and surveys, we ensure your voice matters.

Be well

Access tools and resources for wellbeing, including digital GP, support teams, and wellbeing programs.

Be better

We encourage your development with personalized plans and learning opportunities.