Customer Support Officer (Magherafelt / 26.5k)

VanRath; Magherafelt; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading organisation in Northern Ireland is seeking a Customer Support Officer to join their team on a 12-month maternity cover basis. This office-based role involves providing exceptional customer service, managing repair requests, and collaborating with internal teams. The ideal candidate will have experience in a busy office environment and a strong customer service background. Excellent skills in Microsoft Office and GCSEs in Maths and English are required.

Qualifications

• Previous experience in a busy office environment.
• Strong customer service background.
• Confident using Microsoft Office and capable of accurate data input.

Responsibilities

• Serve as the first point of contact for all customer queries.
• Manage repair requests, triaging and directing them to relevant departments or contractors.
• Monitor and update job progress, ensuring timely completion and data accuracy.
• Maintain records and support the wider team in meeting KPIs and service standards.
• Escalate issues where appropriate to ensure a smooth customer experience.
• Collaborate with internal teams and stakeholders to support ongoing service delivery.

Skills

Customer service skills

Microsoft Office

Education

GCSE Maths and English (Grade C or above)

Job description

Customer Support Officer

• Magherafelt (Office-based)
• Monday - Friday
• Long Term Contract

The Opportunity

A leading organisation based in Magherafelt is seeking a Customer Support Officer to join their team on a 12-month maternity cover basis. This role is ideal for someone who thrives in a fast-paced office environment and enjoys providing exceptional customer service.

Working closely with supervisors, contractors, and internal departments, the successful candidate will help coordinate response maintenance repair requests while ensuring high standards of communication and service delivery.

Key Responsibilities

• Serve as the first point of contact for all customer queries
• Manage repair requests, triaging and directing them to relevant departments or contractors
• Monitor and update job progress, ensuring timely completion and data accuracy
• Maintain records and support the wider team in meeting KPIs and service standards
• Escalate issues where appropriate to ensure a smooth customer experience
• Collaborate with internal teams and stakeholders to support ongoing service delivery

Candidate Criteria

• Previous experience in a busy office environment
• Strong customer service background
• Confident using Microsoft Office and capable of accurate data input
• GCSE Maths and English (Grade C or above or equivalent)

For more information, please contact Ethan Boylan today.

IND04