Customer Support Officer (Magherafelt)

VanRath; Magherafelt; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading organisation in Magherafelt seeks a Customer Support Officer for a 12-month maternity cover. The ideal candidate thrives in a fast-paced office, providing exceptional customer service while coordinating maintenance requests and ensuring high communication standards.

Qualifications

• Experience in a busy office environment.
• Confident using Microsoft Office.
• Capable of accurate data input.

Responsibilities

• Serve as the first point of contact for customer queries.
• Manage and monitor repair requests.
• Collaborate with internal teams to support service delivery.

Skills

Customer Service

Data Input

Microsoft Office

Education

GCSE Maths and English

Job description

Customer Support Officer

• Magherafelt (Office-based)
• Monday - Friday
• Long Term Contract

The Opportunity

A leading organisation based in Magherafelt is seeking a Customer Support Officer to join their team on a 12-month maternity cover basis. This role is ideal for someone who thrives in a fast-paced office environment and enjoys providing exceptional customer service.
Working closely with supervisors, contractors, and internal departments, the successful candidate will help coordinate response maintenance repair requests while ensuring high standards of communication and service delivery are maintained.

Key Responsibilities

• Serve as the first point of contact for all customer queries
• Manage repair requests, triaging and directing them to relevant departments or contractors
• Monitor and update job progress, ensuring timely completion and data accuracy
• Maintain records and support the wider team in meeting KPIs and service standards
• Escalate issues where appropriate to ensure a smooth customer experience
• Collaborate with internal teams and stakeholders to support ongoing service delivery

Candidate Criteria

- Previous experience in a busy office environment
- Strong customer service background
- Confident using Microsoft Office and capable of accurate data input
- GCSE Maths and English (Grade C or above or equivalent)

For more information, please contact Ethan Boylan today.

Some feedback from recent VANRATH candidates-

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''Very pleased with the service provided and extremely appreciative to VANRATH, who I'd highly recommend.''

''VANRATH was very helpful in assisting me in obtaining my new employment post. They made care to stay in touch, inform me of any updates and gave me some excellent interview advice. Thank you for all your assistance; I wouldn't think twice about using VANRATH again. Outstanding service.''