Customer Support Officer

Babergh and Mid Suffolk District Councils; Stowmarket; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A local government authority in Stowmarket is seeking a committed and proactive Customer Support team member. The role involves providing frontline customer service via phone, ensuring that queries are resolved efficiently. Ideal candidates should be excellent communicators with a passion for helping residents. This position offers flexible and hybrid working arrangements along with generous leave and development opportunities.

Benefits

Generous leave entitlement

Local Government Pension Scheme

Wellbeing Support

Private Health Care Options

Employee Assistance Programs

Electric Vehicle Salary Sacrifice Scheme

Paid volunteering days

Flexible working arrangements

Qualifications

• Committed, flexible, and proactive team player.
• Ability to handle high volume of telephone enquiries.
• Capacity to apply processes and resolve queries at first contact.

Responsibilities

• Provide excellent customer service in a fast-paced environment.
• Handle 65-85 calls per day, maintaining customer focus.
• Develop solutions to problems using initiative.

Skills

Excellent communicator

Customer focused

Organised

Problem-solving ability

Job description

Overview

We are looking for committed, flexible and proactive team players with a positive outlook to join our team in Customer Support. Providing frontline customer service to our residents, you will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts. The role will be a mix of both home working and working at our customer access points on a rota basis across our districts between the hours of 8.45 am until 5.00pm Monday to Friday.

Responsibilities

Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer). Officers are customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact. Successful candidates will have these qualities together with the ability to understand situations and develop solutions to problems using their own initiative. Staff enjoy an ongoing commitment to learning, development and creativity. We are a team who believe in putting the customer at the heart of everything we do and are always striving to improve the service we are providing.

Working pattern

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About Babergh and Mid Suffolk District Councils

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK.

Benefits

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.