Customer Support Officer

New Appointments Group; Maidstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking an experienced customer-focused individual for a 6-month temporary position in Maidstone. The successful candidate will provide vital administrative support, focusing on training coordination and customer engagement. This role requires excellent organisational skills and experience in a busy environment, offering a full-time commitment of 37 hours per week.

Qualifications

• Experience in administrative roles, preferably in training or customer service.
• Strong communication and organisational skills.
• Proficiency in using Excel and HR systems.

Responsibilities

• Coordinate training courses and maintain training records.
• Act as the first point of contact for internal and external customers.
• Provide general administrative support to the team.

Skills

Customer Focus

Administrative Skills

Communication

Organisational Skills

Attention to Detail

Excel

Job description

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We have an exciting 6 month Temporary opportunity with an immediate start for an experienced customer focussed individual with excellent Administrative skills and experience based in the Maidstone area.

Job Purpose

As a key member of the Customer Support Team, you will play a vital role in providing administrative and financial support. You'll be central to supporting the training and development of the workforce, ensuring the smooth operation of a range of essential services.

Key Responsibilities

Training Support

* Coordinate and book internal and external training courses for staff, ensuring compliance with qualification requirements and training schedules.
* Maintain accurate training records using HR systems such as HRIS, Training Needs Analysis (TNA), and Development Trackers.
* Forecast training needs by monitoring expiry dates and prerequisites for all courses.
* Collaborate with the Learning & Development and Technical Training & Professionalism teams to support training course administration.
* Generate and present reports using Excel and other Microsoft Office tools.
* Liaise with partner agencies to organise shared training resources and logistics.

Administrative Support & Customer Engagement

* Act as the first point of contact for internal and external customers, ensuring a professional and helpful experience.
* Maintain a welcoming reception area and manage incoming post and parcels.
* Handle incoming calls and direct enquiries appropriately.
* Provide clear guidance to customers on administrative processes and procedures.
* Support the wider team with general administrative duties as needed.

About You

You'll be someone who thrives in a busy environment, has strong attention to detail, and is comfortable working both independently and as part of a team. You should have excellent communication and organisational skills, along with experience in administrative roles-preferably in a training or customer service environment. You must be able to use Excel.

The hours or work are 37 hours per week Monday to Friday