Customer Support Officer

Royal Borough of Kensington and Chelsea; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local council in the UK seeks a Customer Support Officer to support commercial waste services. You will manage customer queries, update contracts, and prepare reports. Ideal candidates will have customer service experience and strong communication skills. The role offers competitive salary, training, and professional development opportunities within a dedicated team.

Benefits

Competitive salary

Generous annual leave

High-quality pension scheme

Professional development opportunities

Qualifications

• Experience in customer service and administration in a team environment.
• Confident using IT systems for data management.
• Adaptable and organized, with minimal supervision.

Responsibilities

• Handle customer contact for commercial waste services.
• Manage contract updates and input data.
• Prepare reports and assist with stock control.

Skills

Customer service experience

Strong written communication

Ability to explain complex information

Data handling experience

Tools

IT systems

Job description

Job Description

Support businesses, serve communities and help deliver a service that keeps our borough clean and efficient.

As a Customer Support Officer, you’ll be the first point of contact for our commercial waste customers. Whether you're responding to queries, updating contracts or preparing reports, your accuracy, organisation and care will help us deliver a seamless, customer-focused service.

Working Style

You’ll be based in the Borough for 5 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

What You’ll Be Doing

You’ll work at the heart of our commercial waste team, handling day-to-day customer contact, contract management and admin support.

This includes answering calls, managing the commercial waste inbox and dealing with requests relating to skips, sacks and invoicing. You’ll input contract data into our systems, update records and help train new starters on key processes.

You’ll also help manage the bin maintenance programme, prepare regular tonnage reports for management and liaise with contractors to make sure services are delivered effectively. Supporting with stock control, including carrying out audits, is another key part of your role.

This is a varied position where your attention to detail, customer service mindset and ability to stay on top of admin tasks will make a real difference to the way we work.

For further details, please review the Job Description and Person Specification

What You’ll Bring

You’ll have experience in customer service and administration – ideally in a fast-paced team environment – and you’ll be confident using a range of IT systems to input, store and retrieve data accurately.

You’ll have strong written and verbal communication skills and the ability to explain complex or detailed information clearly to colleagues, customers and contractors. You’re organised, adaptable and comfortable working with minimal supervision.

Experience handling data and preparing reports is key – as is the ability to analyse written and numerical information. While knowledge of the commercial waste industry is welcome, it’s not essential, as full training will be provided.

Above all, you’ll bring a helpful, professional approach and a genuine interest in supporting both internal teams and external customers.

Why Join Us

At RBKC, we’re all in – investing in our people, our communities and our future.

This role offers a great opportunity to build your career in a supportive and collaborative team. You’ll enjoy a competitive salary, generous annual leave, access to a high-quality pension scheme and opportunities for professional development.

We value open conversations and diverse perspectives, and we recognise the impact of those who keep services running smoothly behind the scenes. You’ll be part of a team that works together to support businesses and improve the daily experience of residents across our borough.

About Us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

In this role, you’ll live our “we’re all in” approach – supporting everything from customer queries to reporting and stock audits, helping us deliver efficient and responsive commercial waste services. Your work will contribute to a cleaner, fairer borough – one conversation, contract and collection at a time.

Interview Details

Interviews will be held on the week commencing 8 th September and these will be held in person.

Ready to join us?

We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.

Please apply online explaining how you meet the requirements set out in the person specification and job description. Please note we do not accept CV attachments.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range.

Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.