Customer Support Officer

Careers at Council; Liverpool; On-site; GBP 36,000 - 41,000; Full time

Job summary

A local government authority is seeking experienced Customer Support Officers to provide exceptional service in Liverpool. Responsibilities include managing customer inquiries, fostering relationships, and ensuring satisfaction. Candidates should have relevant experience, a customer service certification, and strong communication skills. Join a passionate team dedicated to community improvement.

Benefits

Salary based on experience

Health and wellbeing days

Professional development opportunities

Subsidised parking

Qualifications

• Experience in high volume customer service.
• Ability to manage customer inquiries and resolve issues.
• Strong administrative skills including reconciliations.

Responsibilities

• Provide exceptional service to residents and community.
• Process all inbound customer requests via various channels.
• Maintain quality documentation and accurate information gathering.

Skills

Customer service experience

CRM software proficiency

Clear communication

Teamwork

Adaptability

Education

Relevant certification in customer service

Job description

Liverpool, New South Wales

Full-time

Description

Customer Support Officers

Why Us

We believe it’s important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events, customer service and community development.

Job Details

2 X Permanent full Time 35 hours, 5 days/week $75,406.46 to $82,464.13 +12% super

Job Description

We are looking for experienced Customer Support Officers to provide exceptional service to our residents and community. This role serves as the primary point of contact between the community and its customers, aiming to build positive relationships, foster customer resolutions, and maintain satisfaction.

You will be reporting to the Customer Service Lead and working within the broader Customer Experience team.

You will be responsible for providing high quality customer service and processing all inbound customer service requests and enquiries including call centre, face to face (over the counter) and administration. This position is fast paced and would suit an applicant with high volume customer service experience.

About You

• Relevant certification in customer service and/or other related customer service training
• Demonstrated ability in delivering customer service in various service delivery models (face to face and call centre)
• Proficient in using customer service software such as CRM systems and other related systems
• Ability to process forms, enquiries and customer requests
• Experience in administrative tasks including end of day reconciliations
• Ability to speak clearly, listen actively, and explain information in a simple and concise manner and excellent written communication skills
• Understand and relate to the customer's enquiries, showing compassion in responses
• Quality in information gathering and documentation, ensuring accuracy
• Being adaptable in a fast-paced environment while new technologies and/or processes are being introduced
• Customer enquiry management with the ability to resolve/escalate/deescalate situations
• Work in a team environment and with all internal stakeholders
• Professional working manner with a positive attitude
• Class C Drivers Licence

Benefits Of Working At LCC

• Salary will be dependent on the relevant skills, experience, and competencies of the successful applicant within the specified range
• Ability to access 2 health and wellbeing days per year
• Be part of a passionate, energetic, and supportive multi-disciplinary team
• Great office location in the heart of the Liverpool CBD, close to public transport and with subsidised parking available
• Professional development opportunities, including training courses and study assistance for further education

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.

All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check

HOW TO APPLY: Please submit a covering letter outlining your interest and how your background and experience suit this opportunity, as well as your resume.

CLOSING: 16 October 2025

Be part of creating the future, for further information about the position please contact Samata Billa, Talent Acquisition Partner at [e-mail]