Customer Support Officer

TN United Kingdom; Darwen; On-site; GBP 23,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Wasser- und Abfallmanagement sucht einen engagierten Kundenbetreuer, der als erste Anlaufstelle für Kundenanfragen fungiert. In dieser spannenden Rolle tragen Sie zur Kundenbindung und -zufriedenheit bei, indem Sie proaktiv Risiken identifizieren und Lösungen anbieten. Sie arbeiten in einem unterstützenden Umfeld, das Entwicklungsmöglichkeiten und eine Vielzahl von Vorteilen bietet. Wenn Sie eine Leidenschaft für Kundenservice haben und einen positiven Einfluss auf die Umwelt ausüben möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Betriebliche Altersvorsorge

Urlaubsanspruch

Entwicklungsmöglichkeiten

Freundliches Arbeitsumfeld

Qualifications

• Erfahrung im Kundenservice und im Umgang mit Kundenanfragen.
• Fähigkeit zur Analyse von Kundenbedürfnissen und zur Identifizierung von Upselling-Möglichkeiten.

Responsibilities

• Erster Ansprechpartner für Kundenanfragen und -anliegen.
• Proaktive Verwaltung des Kundenportfolios zur Risikominderung.
• Unterstützung des Retention-Teams bei Upselling-Kampagnen.

Skills

Kundenbeziehungsmanagement

Verhandlungsführung

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

Abschluss in Betriebswirtschaft oder verwandten Bereichen

Job description

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When you join SUEZ, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You will get a chance to help us preserve and restore our planet’s natural capital for future generations. It’s a career that’s not only exciting, but full of opportunities as well as professional and personal fulfilment.

The salary for this position starts at £23,373 plus bonus, pension, and holidays.

What will I be doing?

Whenever our customers need to talk to us, you’ll be the person they speak to. In fact, you’ll be the first point of contact for clients in your region, dealing with requests, queries, and tasks large and small.

This will involve:

• Proactively manage the ‘customer at risk’ process relating to the branch customer portfolio – ensuring timely resolutions and retention, by means of service amendments, re-negotiations with clients and internal stakeholders.
• Ensuring profit margin is in line with regional and budget expectations when re-negotiating with clients and internal stakeholders.
• To record and maintain all potential customer at risk branch churn, identifying and reporting any trends that may be developing.
• Promote our services, support the retentions team during upselling campaigns.
• Management of the region's aged debt, on stop list, and liaising with affected customers.
• Liaise with functional departments that may impact customer relations/retention.
• Recognize where customers may be at risk and identify upselling opportunities within the regional portfolio.

You'll manage the three-month handover of accounts from FSE to the retentions team, and we'll need you to keep up to date with current costs and prices required for collection services, so you can better support the retentions team and customer, strengthening the relationship with SUEZ by coordinating regular contact with the customer through newsletters and territory management.

Who we are

We thank our people for all they do with development opportunities, wide-ranging benefits, and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all.