Customer Support Officer

Sanctuary Group; Chester; On-site; GBP 27,000 - 29,000; Full time

Job summary

Sanctuary Supported Living recherche un Customer Support Officer pour son site d'accueil à Blacon, Chester. Ce rôle implique de gérer les demandes initiales, de fournir un soutien administratif et d'assurer un service clientèle de qualité. Offrant une rémunération entre 27 135 et 28 563 £ par an, ce poste à temps plein se concentre sur l'amélioration des services tout en soutenant les équipes de première ligne.

Benefits

23 jours de congés payés, augmentant à 28 jours après 5 ans

Régime de pension avec contributions de l'employeur

Réductions et récompenses en ligne chez les plus grands détaillants

Plans de santé et de bien-être

Assurance vie

Arrangements familiaux, y compris opportunités de travail flexible

Économies fiscales via notre régime de vélo au travail

Large éventail d'opportunités d'apprentissage et de développement

Qualifications

• Expérience récente dans un rôle similaire souhaitée.
• Compétences en communication et en management.
• Expérience en administration et mise à jour de bases de données avec précision.

Responsibilities

• Effectuer les premières demandes et évaluations.
• Surveiller les boîtes aux lettres et répondre aux demandes.
• Soutenir l'administration des services de haute qualité.

Skills

Communication

Interpersonal skills

Administration

Organizational skills

MS Office knowledge

Job description

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Department: Health and Social Care (Administrative Staff)

Operation: Sanctuary Supported Living

Closing Date: .

Salary: £27,135 - 28,563 per annum

Requisition: 225391

Customer Support Officer

Parade Enterprise Centre, Blacon, Chester, CH1 5HN

£27,135 - 28,563 per annum

Full time (37.5 hours per week)

Sanctuary Supported Living is delighted to be recruiting for Customer Support Officerat Parade Enterprise Centre, Blacon. Our sister site is located in Cheadle, Stockport and regular travel between the two sites will be required.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Customer Support Officer will include:

• Undertaking initial first point of contact enquiries and assessments, including risk assessments
• Monitoring mailboxes including website enquiries, answering telephone enquiries, and internal referrals via SAP
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations
• Supporting the administration of high quality and consistent services whilst creating and implementing improvements

Skills and experiences:

• Recent experience in a similar role is desirable, such as a Customer Service Advisor or Call Handler
• Excellent communication and interpersonal skills, with a calm and empathetic nature
• Proven experience of administration and accurately updating databases
• Ability to prioritise and organise a busy workload whilst working to deadlines
• Intermediate knowledge of MS Office would be advantageous

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to makingSanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 23 days paid holiday, rising to 28 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 225391

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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