Customer Support Officer

Commercial Services Group; Aylesford; On-site; GBP 28,000; Full time

Job summary

A leading provider in education support services is hiring a Customer Support Officer. This role involves delivering high-quality support to schools and helping manage their resources effectively. Ideal for those organized and passionate about making a difference in the education sector.

Benefits

25 days annual leave plus bank holidays

Life assurance cover

Access to Pluxee staff discount platform

Strong culture of learning and progression

Flexible hybrid working options

Flexitime system

Qualifications

• A relevant financial qualification or equivalent knowledge and experience.
• Previous finance or customer service experience, ideally in education.
• Strong communication skills and excellent IT literacy.

Responsibilities

• First point of contact on the helpdesk, delivering customer service.
• Advise on school financial procedures, including budgeting and account closure.
• Maintain and update financial resources and documentation.

Skills

Communication

Organisational

Analytical

IT Literacy

Education

Relevant financial qualification

Tools

Microsoft Office

Job description

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Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Location: Hybrid working with a flexible base at Aylesford
Salary/package: £27,642 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week

We’re looking for a customer-focused and detail-oriented Customer Support Officer to The Education People, part of Commercial Services Group (CSG). This is a key role delivering high-quality support and advice to schools, academies, and trusts across Kent and beyond. If you’re organised, IT-literate, and passionate about helping the education sector, this could be your next great opportunity.

Who we are

The Education People is a leading provider of specialist services to the education sector, supporting schools, academies, and multi-academy trusts with expert advice and training. As part of Commercial Services Group (CSG), we operate within the UK’s largest local authority trading company, helping to deliver essential services that make a real difference.

Commercial Services Group (CSG) is wholly owned by Kent County Council and employs over 1,800 people operating across 86 countries through 33 trading brands. With annual growth of around 25% and revenue exceeding £800 million, CSG is a fast-paced, purpose-driven organisation making a real-world impact across education and public sector services.

Why this role matters

School financial management is essential to educational success. As a Customer Support Officer, you’ll play a crucial role in ensuring our clients receive prompt, accurate, and practical support. You’ll be the first point of contact on our helpdesk, providing guidance on financial procedures, supporting software systems, and helping schools maintain compliance and best practice in managing their resources.

What you’ll be doing

• Acting as the first point of contact on our helpdesk, delivering excellent customer service via phone and email
• Advising on school financial procedures, including budgeting, monitoring, and account closure
• Maintaining and updating key financial resources and documentation
• Supporting and administering financial information systems and school software platforms
• Assisting in reconciling invoicing records and managing balances held on local authority accounts
• Helping schools process VAT claims and capital loan repayments
• Contributing to the promotion of Schools Financial Services products in line with our marketing strategy
• Supporting the implementation and maintenance of software tools
• Ensuring compliance with confidentiality standards and data protection regulations

What we’re looking for

• A relevant financial qualification or equivalent knowledge and experience
• Previous experience in a finance or customer service role, ideally within education
• Strong communication and interpersonal skills
• Excellent IT literacy, including Microsoft Office and finance-related systems
• Well-developed organisational and analytical skills
• Ability to work both independently and as part of a collaborative team
• An understanding of school finance systems and public sector financial regulations
• A proactive, professional approach with a strong focus on accuracy and service

What you’ll get in return

• Salary of £27,642 per annum
• 25 days annual leave plus bank holidays
• Life assurance cover
• Access to Pluxee staff discount platform)
• A strong culture of learning, progression, and internal development
• Flexible hybrid working options
• Flexitime system (please note helpdesk core hours are 9:00am–4:30pm)

Why CSG?

CSG is an ambitious and fast-growing organisation that combines commercial innovation with social value. We've returned over £77 million to the public sector while supporting more than 16,000 clients globally. Working with CSG means being part of a purpose-led team that puts customers and communities first.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from candidates of all backgrounds and provide reasonable adjustments throughout our recruitment and interview process. Please let us know if there is anything we can do to support you.