Customer Support Manager (H/F) - SAFRAN HELICOPTER ENGINES UK LTD

AEROCONTACT; Fareham; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Customer Manager to drive customer satisfaction and business development. In this pivotal role, you will manage a dedicated customer portfolio, ensuring 100% satisfaction while achieving invoicing targets and negotiating contracts. The ideal candidate will possess strong commercial negotiation skills, a proactive mindset, and the ability to synthesize information from multiple sources. This role offers the opportunity to work within a diverse and inclusive environment, where your contributions will directly impact customer relationships and company success. If you thrive in a fast-paced setting and are ready to make a difference, this position is for you.

Qualifications

• Experience in customer management and commercial negotiation.
• Proficient in English with strong presentation skills.

Responsibilities

• Manage customer portfolio and achieve invoicing targets.
• Negotiate contracts and ensure compliance.

Skills

Customer Management

Commercial Negotiation

Product Knowledge

Presentation Skills

Problem-Solving

Strategic Thinking

Flexibility

Proactivity

Job description

SAFRAN HELICOPTER ENGINES UK LTD Recruitment

Discover what makes us unique:

Safran Helicopter Engines is the world's leading manufacturer of rotorcraft turbines and the only company dedicated exclusively to this market. Our UK facility serves as the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.

Our experienced teams collaborate with a broad, global customer base, providing technical expertise and support in both fixed wing and rotary wing markets.

Position Overview:

Manage a dedicated customer portfolio by achieving the following objectives:

Strategy:
- Define customer strategies through Roadmaps and Key Account Plans
- Identify prospective products and services of interest and potential sales
- Business development

Customer Satisfaction:
- Achieve 100% customer satisfaction within the account portfolio
- Fulfill commitments to customers

Sales:
- Achieve invoicing targets for set customers
- Set budgets and forecasts
- Create commercial proposals and lead the offer review process

Contracts:
- Negotiate contracts and ensure timely amendments
- Monitor contract compliance

Finance:
- Manage customer credit limits and act as CSR escalation point for overdues
- Increase SAFRAN HE and HE UK margins

Candidate Requirements:

Must:
- Experience in Customer Management
- Commercial negotiation skills
- Deep knowledge of products and services
- Ability to deliver on commitments
- Proactive, self-starter, initiative-taker
- Flexibility in working hours and willingness to travel
- Ability to synthesize information from multiple sources
- Strong presentation skills
- Proficient in English (verbal and written)

Should:
- Organized and adaptable to workload and pressure
- Knowledge of markets
- Problem-solving skills
- Ability to interact at top management level
- Influence decision makers
- Strategic thinking

Could:
- Speak and write French or other languages

Personal Attributes:
- Reliable
- Professional
- Customer-oriented
- Confident in difficult conversations
- Willing to travel frequently (domestic and international)

Next Steps:
Please apply via our website. If your profile matches our needs, a member of our talent acquisition team will contact you.

Diversity & Inclusion:
We aim to create a workplace where everyone feels valued, authentic, and empowered. We promote diversity through various initiatives and staff networks. We are committed to building a diverse, inclusive workforce at Safran Helicopter Engines UK.