Customer Support Manager

TipTopJob; West Yorkshire; On-site; GBP 40,000; Full time

Job summary

A leading furniture company in Leeds is seeking a Customer Support Manager to oversee a team of estimators and administrators. This role involves ensuring accurate quotes, collaborating across departments, and driving continuous improvement. The ideal candidate will have experience in team management and strong communication skills. Competitive salary of GBP 40,000 offered, full-time permanent position.

Qualifications

• Proven experience managing or supervising a small team.
• Strong knowledge of quoting processes and supplier engagement.
• Excellent communication skills for coordination across departments.

Responsibilities

• Manage and support a team responsible for preparing quotations.
• Act as a bridge with other departments ensuring clarity.
• Oversee preparation of Excel-based quotations.

Skills

Team management

Client support

Quoting processes

Communication skills

Excel proficiency

Attention to detail

Supplier engagement

Job description

Overview

Location: Leeds. Salary: A GBP 40,000. Hours: Full-time Permanent.

Are you an experienced manager who thrives on leading teams, streamlining processes, and delivering accurate, client-focused results?

We are looking for a hands-on Customer Support Manager to lead a talented group of estimators and administrators who work closely with our sales and project delivery teams. This is a key leadership role within our commercial operations function, ensuring accurate quotes and great communication across the business.

Key Responsibilities

• Manage and support a team responsible for interpreting technical drawings, preparing quotations, and scheduling bespoke furniture projects.
• Act as a bridge with other departments to ensure clarity and accurate and timely communication.
• Oversee the preparation of Excel-based quotations, ensuring attention to detail.
• Liaise with suppliers to source materials, obtain lead times, and negotiate competitive pricing.
• Schedule team workloads, prioritising tasks to meet tight client deadlines and internal delivery targets.
• Drive continuous improvement across the team: reviewing systems, documentation, and workflow efficiency.
• Maintain and update internal systems, ensuring data accuracy and an organised working environment.
• Support team development through coaching, training, and performance management.
• Contribute to a collaborative and supportive culture, stepping in to assist with workload when needed.

Skills and Qualifications

• Proven experience managing or supervising a small team within estimation, bid management and client support.
• Strong knowledge of quoting processes, supplier engagement.
• Excellent communication skills with the ability to coordinate across departments and build strong supplier relationships.
• Excel skills and confidence with internal systems and documentation control.
• High attention to detail and ability to maintain quality under pressure.
• A proactive and flexible approach and the ability to drive team performance while supporting day-to-day operations.
• A background in purchasing or supply chain management is beneficial but not essential.