Customer Support Manager

Equals One Ltd; Leeds; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading commercial operations firm in Leeds seeks a Customer Support Manager to lead a team of estimators and administrators. The role involves managing quoting processes, ensuring effective communication across departments, and driving team performance. Ideal candidates will have experience in team management and excellent Excel skills. This full-time position offers competitive salary and growth opportunities.

Qualifications

• Proven experience managing or supervising a small team within estimation, bid-management and client support.
• Excellent communication skills with the ability to coordinate across departments and build strong supplier relationships.
• A proactive and flexible approach to drive team performance.

Responsibilities

• Manage and support a team responsible for interpreting technical drawings and preparing quotations.
• Oversee the preparation of Excel-based quotations, ensuring attention to detail.
• Contribute to a collaborative and supportive culture.

Skills

Managing or supervising a small team

Knowledge of quoting processes

Strong communication skills

Excel skills

Attention to detail

Proactive and flexible approach

Job description

Overview

Customer Support Manager
Location: Leeds
Salary: £40,000
Hours: Full-time | Permanent

Are you an experienced manager who thrives on leading teams, streamlining processes, and delivering accurate, client-focused results?

We’re looking for a hands-on Customer Support Manager to lead a talented group of estimators and administrators who work closely with our sales and project delivery teams. This is a key leadership role within our commercial operations function, ensuring accurate quotes and great communication across the business.

Responsibilities

• Manage and support a team responsible for interpreting technical drawings, preparing quotations, and scheduling bespoke furniture projects.
• Act as a bridge with other departments to ensure clarity and accurate and timely communication
• Oversee the preparation of Excel-based quotations, ensuring attention to detail.
• Liaise with suppliers to source materials, obtain lead times, and negotiate competitive pricing.
• Schedule team workloads, prioritising tasks to meet tight client deadlines and internal delivery targets.
• Drive continuous improvement across the team—reviewing systems, documentation, and workflow efficiency.
• Maintain and update internal systems, ensuring data accuracy and an organised working environment.
• Support team development through coaching, training, and performance management.
• Contribute to a collaborative and supportive culture, stepping in to assist with workload when needed.

Qualifications

• Proven experience managing or supervising a small team within estimation, bid-management and client support.
• Strong knowledge of quoting processes, supplier engagement.
• Excellent communication skills with the ability to coordinate across departments and build strong supplier relationships.
• Excel skills and confidence with internal systems and documentation control.
• High attention to detail and ability to maintain quality under pressure.
• A proactive and flexible approach and the ability to drive team performance while supporting day-to-day operations.
• A background in purchasing or supply chain management is beneficial but not essential.