Customer Support Manager

Clearwell Mobility Ltd; Greater London; On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Manager to lead a team focused on assisting elderly and disabled customers. This role is vital for ensuring that clients receive timely support and service for their mobility equipment. The ideal candidate will possess strong communication and leadership skills, demonstrating empathy and patience while managing customer inquiries and service requests. Join a passionate team where your contributions will directly enhance the lives of vulnerable individuals, ensuring they receive the care and assistance they deserve.

Benefits

Staff Discount

Free Staff Parking

Qualifications

• Strong communication skills to assist elderly and disabled customers.
• Leadership capabilities to motivate the team.

Responsibilities

• Manage database of engineering and service requests from customers.
• Liaise with customers to resolve issues effectively.
• Prepare weekly reports on engineering calls and repairs.

Skills

Communication Skills

Leadership

IT Literacy (Word, Excel, Outlook)

Empathy

Organizational Skills

Job description

Clearwell Mobility are recruiting for the role of Customer Support Manager at ourBurgess Hill Head Office.

This is a crucial role for the company and for our customers who rely heavily on their equipment. You will use your tenacity and quick thinking to direct our engineers to provide support to elderly and disabled customer base.

Details about the role and the skills we are looking for in an applicant can be found below. You can apply online using the link below or download and print an application form.

Role Overview

Location: 21 Albert Drive, Burgess Hill, West Sussex RH15 9TN

Type: Permanent, Full Time

Hours: 37.5hrs / 5 days per week, Mon–Fri 8:30-5:00pm

Salary: Competitive salary, staff discount

Reporting to: Operations Manager

Main Responsibilities

• Managing a database of engineering/service requests received from customers
• Liaising with customers to resolve issues
• Preparing weekly reports of engineering calls and warranty repairs
• Managing scooter trade-ins received, ensuring scooters are serviced and ready for sale
• Managing the scooter loan fleet including periodic servicing, rotation and safety inspections

Your Qualities

• Good communication skills - written, listening and verbal – ability to deal with mainly elderly and disabled customers mainly on the telephone in an empathetic and patient manner
• Leadership capabilities to provide motivation to the team
• Able to prioritise and manage own workload and take ownership of tasks
• Self-motivated and organised
• Able to build rapport and empathise, friendly and approachable
• IT Literate - Word, Excel and Outlook
• Enormous job satisfaction from helping vulnerable customers
• Free staff parking

Next Steps

If you would like to join a great team where you can really make a difference, please click on the Apply Online button below, download and complete the Application Form (Download link below) or send your CV to [e-mail]