Customer Support Manager

TN United Kingdom; Aberdeen City; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Support Manager to lead a dedicated Contract team in Aberdeen. This role focuses on building strong client relationships and ensuring exceptional service delivery. You will be instrumental in driving performance improvements and optimizing service offerings. Join a thriving team committed to quality and innovation, with numerous career development opportunities and a supportive work environment. This is your chance to make a significant impact in a forward-thinking company that values your expertise and contributions.

Benefits

33 Days Annual Leave

Defined Pension Contribution

Employee Assistance Programmes

Shopping and Entertainment Discounts

Local Gym Membership

Costco Membership Options

Discounted Personal Car Leasing

Long Service Awards

Learning and Development Opportunities

Free Onsite Parking with Electric Charging

Qualifications

• Strong technical expertise in rotating machinery and engineering solutions.
• Proven leadership in customer-focused roles with strategic direction.

Responsibilities

• Lead Contract and Technical teams to exceed customer expectations.
• Develop strong client relationships and manage customer contracts.
• Drive monthly targets for order intake, sales, and service delivery.

Skills

Communication Skills

Relationship Building

Technical Expertise in Rotating Machinery

Commercial Mindset

Leadership

Job description

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About Sulzer

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Location and Focus

At Sulzer Ellon, Aberdeen, we focus on maximising customer uptime by delivering exceptional rotating equipment services. With over £1 million recently invested in our advanced rotating equipment service centre, we provide tailored solutions that enhance equipment performance and reliability, regardless of the original manufacturer. Our expertise spans performance upgrades, material enhancements, and engineering innovations to meet the evolving needs of our clients across oil & gas, power generation, and renewable energy sectors.

Job Role

As we continue to grow, we are looking for a Customer Support Manager to lead a dedicated Contract team and strengthen our customer partnerships. This role involves building lasting relationships, ensuring seamless service delivery, and identifying new opportunities for account development. You will be instrumental in helping our clients achieve peak performance by improving their equipment’s reliability and operational uptime.

Main Responsibilities

• Lead and support Contract and Technical teams to exceed customer expectations and meet deadlines.
• Develop strong client relationships through regular communication, ensuring satisfaction and uncovering future business opportunities.
• Manage customer contracts, ensuring compliance, and proposing technical and commercial improvements to optimize service offerings.
• Analyze current and future client needs to provide solutions aligned with their operational goals and market demands.
• Drive monthly targets for order intake, sales, gross profit (GP), and service delivery, ensuring success across key metrics.

Candidate Requirements

• Excellent communication and relationship-building skills to engage clients and internal teams.
• Strong technical expertise in rotating machinery, with a focus on delivering tailored engineering solutions.
• A commercial mindset, with the ability to spot growth opportunities and improve service offerings.
• Proven leadership in a customer-focused role, providing strategic direction to both Technical and Commercial teams.

What We Offer

• Competitive basic salary.
• 33 days of annual leave.
• Defined pension contribution.
• Confidential support through our Employee Assistance Programmes.
• Access to discounts on shopping, entertainment, and lifestyle.
• Local gym membership to support health and wellness.
• Option to apply for a Costco membership for additional offers.
• Discounted Personal Car Leasing for you, family, and friends.
• Long Service Awards to recognize employee longevity.
• Opportunities for learning and development through Sulzer Learning Pathways.
• Free onsite parking with electric charging facilities.

Join Our Team

Sulzer Aberdeen is experiencing growth, with significant investments in the service centre and numerous career development opportunities. Our commitment to quality and delivery is supported by in-depth technical expertise and top-tier engineering facilities. Joining our team means being part of a thriving, forward-thinking environment where your professional journey aligns with Sulzer Aberdeen’s continued success.

Questions?

Contact Daniel Faulkner or Hiring Manager Joseph Harley. We look forward to hearing from you!

Equal Opportunity Statement

Sulzer is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment. We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom, and the United States.