Customer Support Helpdesk Team Leader

MSX International; Stratford-on-Avon; Hybrid; GBP 30,000; Full time

Job summary

MSX International is seeking a Customer Support Helpdesk Team Leader for a fixed 8.5-month contract. This hybrid role, based in Warwick, involves leading a team to provide exceptional support for Jaguar Land Rover's Connected Car services. Ideal candidates will possess strong technical, problem-solving, and communication skills, alongside a foundational knowledge of Microsoft Office applications.

Benefits

25 days annual leave per year

Exclusive discounts on everyday purchases

Exclusive discounts on car purchases

Qualifications

• Experience in troubleshooting technical issues.
• Good problem-solving and communication skills.
• Basic knowledge of PC and MS Office – Excel, PowerPoint.

Responsibilities

• Serve as the main point of contact for customers seeking assistance.
• Coaching and mentoring team members to improve skills.
• Manage documentation of client interactions and problem resolutions.

Skills

Troubleshooting

Problem Solving

Communication

Tools

MS Office

Job description

Social network you want to login/join with:

Customer Support Helpdesk Team Leader, Gaydon

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Client:

MSX International

Location:

Gaydon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fa56489b8f2f

Job Views:

6

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Customer Support Helpdesk Team Lead

8,5 month fixed Contract

Hybrid - Warwick

Are you a good problem solver looking for a new opportunity?

MSX International has the job for you!

MSX International is looking for a Customer Support Helpdesk Team Lead to join our busy team at Jaguar Land Rover in Gaydon.

The Customer Support Helpdesk Team Lead will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service, by assisting the Global network with escalated incidents.

The Role

In this role, the Customer Support Helpdesk Team Lead will be serving as the first point of contact for customer seeking technical assistance over the phone and chat or email. You will be working closely with the project manager.

As part of this role, Customer Support Helpdesk Team Lead will:

• Main point of contact for the client
• Creation and distribution of reports to stakeholder
• Coaching and mentoring to improve teams skillset/identifying areas for improvement
• Oversee Global markets such as the UK and the USA.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Record events and problems and their resolutions in a ticketing system.
• Ensure all correct processes and procedures are followed.
• Drive customer loyalty and retention through accurate incident management.
• Identifying issues through analysing the team’s data.

About you

This is an excellent opportunity for a technically confident individual, who can hit the ground running and has great interpersonal and communications skills.

Our ideal Customer Support Helpdesk Team Lead will also have:

• Experience in troubleshooting technical issues.
• Good problem-solving skills and communication skills.
• Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
• A keen interest in technology, keeping abreast of advances and news.

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

• £29,500 per year
• 25 days annual leave per year
• exclusive discounts on everyday purchases as well as exclusive discounts on car purchases

Working pattern and location

• Flexible 40 hours to support 24/7 team
• 8,5-month fixed contract
• Hybrid working method, office in Warwick

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.