Customer Support Executive (BMW, MINI)

William Morgan Group; Northampton; On-site; GBP 18,000; Part time

Job summary

A leading automotive company in Northampton is seeking a Customer Support Executive to deliver exceptional customer experiences. You will engage with customers, provide outstanding service, and be proactive in sales. The role offers a salary of £15,447 per annum with a bonus structure, alongside benefits like holidays, discounts, and more.

Benefits

Birthday off

30 days' holiday (rising to 32 with service)

Thousands of retailer discounts

Paid time off for volunteering

Life insurance

Cycle-to-work scheme

Qualifications

• Proven experience in customer service and/or sales.
• Ability to meet and anticipate customer needs.
• Target-driven and proactive in delivering outstanding service.

Responsibilities

• Deliver an exceptional customer sales experience.
• Engage actively with customers to nurture interest.
• Implement Customer Follow-Up systems to create appointments.

Skills

Customer Service Experience

Sales Skills

Excellent Phone Skills

Organizational Skills

Attention to Detail

Job description

You don't need automotive experience to deliver exceptional customer experiences at the William Morgan Group, just plenty of personality and a true passion for our cars.

Working for the William Morgan Group feels different from other careers - in or outside the automotive world. There's the passion our team has for the Group's world-famous brands, the pride in our design, technology, and engineering, and the satisfaction of making every customer interaction memorable. This is a place to build a career with some of the most forward-looking brands in automotive.

Your duties will include:

1. Delivering an exciting and exceptional customer sales experience throughout the process.
2. Actively engaging with each customer interaction to nurture interest in the company's products and services.
3. Providing exceptional service by implementing the company's Customer Follow-Up and Prospecting systems to create appointments that lead to additional sales opportunities.
4. Ensuring timely and effective follow-up of inquiries and leads from prospecting activities.
5. Developing your skills and product knowledge through training and building genuine empathy with the brand.
6. Communicating effectively with Sales and Retail Managers, and the Sales Teams.
7. Answering incoming customer calls within 6 seconds, addressing their inquiries or transferring calls as appropriate, and creating callback requests if the relevant staff are unavailable.
8. Calling back missed or abandoned calls promptly.
9. Completing the prescribed minimum outbound calls daily, depending on your working hours.

Your profile:

As a Customer Support Executive, you should have proven experience in customer service and/or sales, with the ability to meet and anticipate customer needs with a sense of urgency.

You should be target-driven, proactive in delivering outstanding service, and possess excellent phone, organizational, and preparation skills, along with a keen attention to detail. Willingness to make outbound prospecting calls to build customer relationships and generate repeat business is essential.

You must be able to multi-task, switch quickly between tasks, and be eager to learn and stay updated with complex, technical, or product information.

Working Hours: (Average 24.25 hours per week)

• Monday 10 am - 6 pm
• Tuesday 10 am - 6 pm
• Wednesday 8 am - 1 pm
• Every other Saturday 8 am - 5 pm

Why work for The William Morgan Group?

We are committed to creating an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package reflects this commitment.

Join us in our mission to deliver outstanding automotive services and enjoy a salary of £15,447 per annum plus an on-target bonus of £2,156 per annum (total £17,603), your birthday off, 30 days' holiday including bank holidays (rising to 32 with service), thousands of retailer discounts, paid time off for volunteering, life insurance, a cycle-to-work scheme, and much more.