Customer Support Executive – £23k – £30k

Recruitment Avenue; London; On-site; GBP 23,000 - 30,000; Full time

Job summary

An established industry player seeks a dynamic Customer Support Executive to join their vibrant team. In this role, you will be the first point of contact for travel agency customers, ensuring their inquiries are handled with care and efficiency. You will take ownership of customer interactions, resolve straightforward issues, and collaborate with various teams to provide timely solutions. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this is the perfect opportunity for you to shine and make a real impact in the travel sector.

Qualifications

• Proven customer service skills with a strong ethic.
• Ability to manage multiple tasks effectively in a fast-paced environment.

Responsibilities

• Log and take ownership of customer calls and emails.
• Resolve straightforward cases and monitor progress.
• Keep customers informed about their case status.

Skills

Customer service ethic

Phone communication

Microsoft Windows proficiency

Microsoft Office proficiency

Self-motivated

Task prioritization

Written communication skills

Verbal communication skills

Team player

Job description

Job Title – Customer Support Executive

Department/Sector – Travel

Job Location – London

Salary – £23k – £30k

Our client is looking for a customer service executive to join their support team to help continue to deliver industry leading customer service by acting as the first point of contact by phone or email for travel agency/tour operator customers.

You will be acting as the account manager within the business liaising with other teams as required to ensure client questions and issues are resolved in a timely and accurate manner.

Responsibilities:

• Logging and taking ownership of calls and emails from customers
• Resolving straightforward cases directly
• Gathering detailed information
• Assigning more involved cases to the appropriate team
• Gaining access to the customer’s environment
• Monitoring all owned cases and chasing the other teams for timely resolution
• Relaying simple resolutions to the customer directly
• Keeping customers informed of progress on their cases at key points

Skills required:

• Strong customer service ethic
• Confident in dealing with customers over the phone
• Microsoft Windows and Office proficiency
• Self-motivated and capable of working successfully under minimal supervision
• Able to thrive in a small, fast moving, fluid, and demanding organisation
• Ability to prioritise and manage a large number of tasks
• Excellent written, verbal, and telephone communication skills
• Team player