Customer Support Executive

BusinAssist; Romford; On-site; GBP 22,000 - 30,000; Full time

Job description

About Us:

BusinAssist is a global business support services website. At BusinAssist, we specialise in supporting entrepreneurs and businesses across the globe with comprehensive back-office solutions. From virtual office addresses, company formation, mail handling, business communication, compliance and back-office services, we help businesses start and operate smoothly - no matter where they’re based.

We’re growing fast and are now looking for a Customer Service Executive who shares our passion for professionalism, reliability, and client satisfaction.

Responsibilities:

1. Respond to customer queries via email, chat, and phone in a timely and courteous manner
2. Assist clients with service-related inquiries, such as UK company setup, virtual office packages, or document-related concerns
3. Maintain records of customer interactions and follow-ups in our CRM system
4. Coordinate with internal departments to resolve customer issues efficiently
5. Provide accurate information about BusinAssist services, pricing and policies
6. Ensure a high level of client satisfaction by providing helpful and friendly support
7. Follow up on customer feedback and contribute to service improvements
8. Support onboarding of new clients by guiding them through our offerings and setup process

Requirements:

1. Experience in customer support or a client-facing role (1+ year preferred)
2. Excellent verbal and written communication skills in English
3. Comfortable using email, chat tools, and CRM systems
4. Strong problem-solving and multi-tasking abilities
5. Ability to work independently and manage time effectively
6. A customer-first attitude with a genuine desire to help others
7. Bachelor’s degree in any discipline preferred

James Riley
BusinAssist
321 High Road, Chadwell Heath
Romford, UK RM6 6AX
Phone: [phone]

* Free services are subject to limitations