Customer Support Executive

Bucks & Berks Recruitment PLC; High Wycombe; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Technician for a global organization in High Wycombe. This hybrid role involves providing technical support to customers through phone, chat, and email. Candidates should have previous customer service experience and strong communication skills. The position offers a salary of £25k-£30k plus bonus and benefits including private healthcare and gym membership.

Benefits

Private Healthcare

25 Days Holiday

Pension

Discounted Gym Membership

Company Bonus

Qualifications

• Previous experience in a customer service role is essential.
• Practically minded, keen to learn, and able to pick things up quickly.
• Excellent communication skills, both written and verbal.

Responsibilities

• Provide technical support via phone, chat, and email.
• Liaise with customers ensuring a first-class service.
• Generate revenue by upselling parts and service agreements.
• Support on projects as needed.

Skills

Customer Service Experience

Technical Support Ability

MS Office Proficiency

CRM Experience

Communication Skills

Ability to Work Under Pressure

Ability to Learn Quickly

Teamwork

Job description

We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe.

The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction - it's imperative the successful candidate is bright, personable and if they have previous experience in a technical support role that would be an advantage but if they're keen to learn and practically minded full training will be given.

Previous experience in a customer service role is essential.

This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up to 5% and fantastic benefits including private healthcare (after probation), 25 days holiday, pension and discounted gym membership. Mon to Fri 9-5.30.

Duties include

• Answer technical questions and troubleshooting service-related activities on equipment for customers
• Liaising with customers via telephone and email ensuring a 1st class service is provided at all times
• Generate revenue by up selling parts and service agreements where possible
• Support on projects from time to time

Skills/Experience

• Previous experience in a customer service role is essential
• Practically minded, keen to learn, able to pick things up quickly
• Proficient in MS office and experience of using a CRM
• Able to work independently and stay focused under pressure
• Good team worker
• Excellent communication skills both written and verbal

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.