Customer Support Executive

Zinc; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job description

Overview

We believe in transparency for candidates and true respect for privacy in background checking.

Our Story: we believe in a fairer, more transparent process. One which is quick, easy, and productive for every party. A process enabling candidates to own their data, and companies to access the unbiased insights they need.

️ Zinc’s founding team have spent years in talent and HRTech. We saw a field plagued with inefficiency, prejudice and a lack of transparency. We first sought to solve the burden of referencing, then sought to tackle the broader category of background checking.

Our Mission: Change the way people prove their work identity.

The PIECES That Make Zinc:

• ️ Pragmatism: we embrace the art of getting things done with resourcefulness and realism. We focus on practical solutions, dive into challenges outside our roles, and steer clear of perfectionism to keep things efficient and effective!
• Integrity: we value honesty and accountability, celebrating our mistakes as growth opportunities. We believe in transparency, doing what we say, and prioritising fairness to deliver high-quality work with integrity.
• Empathy: we value diverse perspectives while lifting each other up. We actively listen, support our teammates, and celebrate successes together to create a caring and constructive work environment!
• Collaboration: we thrive on open communication and collaboration, where every voice matters. We encourage sharing ideas, building trust, and addressing conflicts constructively to create a supportive and innovative team environment.
• Empowerment: we celebrate initiative and ownership, encouraging everyone to go above and beyond while tackling challenges head-on. We value creativity, self-starters, and continuous growth, fostering an environment where confidence and proactive contributions shine!
• Speed: we pride ourselves on efficiency and agility, delivering high-quality work ahead of deadlines and adapting swiftly to new challenges. We value quick decision-making and proactive problem-solving to keep our projects on track and our team moving forward.

Inside the Herd ~ What Zebras Are Saying

“Being alongside truly talented individuals every day. It means you are constantly growing, learning and challenged.”

“Being alongside truly talented individuals every day. It means you are constantly growing, learning and challenged.” Rak Ledgister, Head of Account Management

“I get to do the things I enjoy most and also balance by collaborating with other teams.”

“Zinc is the kind of place I am excited to work at everyday. Working alongside some of the most talented people I’ve ever met on a product that keeps presenting exciting new challenges.”

“Zinc is the kind of place I am excited to work at everyday. Working alongside some of the most talented people I’ve ever met on a product that keeps presenting exciting new challenges.” Rob Leonard, Engineering Team Lead

“I like how everyone is treated, the freedom to collaborate. The ability to change agenda when we need. There’s respect across the company.”

“I like how everyone is treated, the freedom to collaborate. The ability to change agenda when we need. There’s respect across the company.” Vicky Harvey, Customer Experience Lead

“Zinc encourages and backs us to pursue impact based work without the usual corporate pressure to prioritise profits. This means we can focus on creating real value for people while working with some of the kindest, most creative, and inspiring individuals. I’ve never loved a workplace so much before.”

“I often hear people talk about work like it’s something they’re forced to do, with people they don’t enjoy being around. Zinc is the only company I’ve been at, so I really can’t relate. The way I’ve been empowered to have real impact on the business almost feels like I have my own startup within a startup.”

“I often hear people talk about work like it’s something they’re forced to do, with people they don’t enjoy being around. Zinc is the only company I’ve been at, so I really can’t relate. The way I’ve been empowered to have real impact on the business almost feels like I have my own startup within a startup.” Joe Watkins, Senior SDR

At Zinc, we believe happiness drives success! Here’s how we keep the good vibes flowing:

️ Coaching with More Happi: With unlimited coaching access, we support your growth in all areas of life, helping you reach your goals.

️ Annual Retreat in France: Enjoy team bonding and adventures at our annual retreat in France—making memories together!

Celebrate Success: Our QBRs and MBRs highlight everyone’s hard work, ensuring that achievements don’t go unnoticed.

???? Wellbeing Allowance: ThanksBen provides a monthly allowance for gym memberships, massages, or a bit of retail therapy—choose what makes you feel great!

Work From Anywhere: Office when you need it, freedom when you want it.

Enhanced Maternity/Paternity/Adoption Leave: We believe in a healthy work-life balance.

Office Days & Group Lunches: We maximise our in-office days with fun group lunches that spark cross-functional connections and creativity!

Dog-super friendly: we’re all about pups there’s always a furry friend in the office somewhere!

Departments

Account Management

Partnerships

Tech

Operations & Finance

Customer Success

Reflections on where we've come from, and where we're going together

“It's staggering to step into the Zinc office today, surrounded by smart, motivated people driving to change work identity. It's hard to believe Charlotte, Sanjeev and I were sat around my kitchen table dreaming about this, a few years ago.”

“It's staggering to step into the Zinc office today, surrounded by smart, motivated people driving to change work identity. It's hard to believe Charlotte, Sanjeev and I were sat around my kitchen table dreaming about this, a few years ago.” Luke Shipley, Co-founder

“Zinc’s culture is everything. The team are what make Zinc so great, and I’m so proud to be part of such a diverse, driven team.”

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