Customer Support Executive

GET STAFFED ONLINE RECRUITMENT LIMITED; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A modern recruitment agency is seeking a Customer Support Executive to serve as the first point of contact for members and clients. The ideal candidate should possess strong communication skills, attention to detail, and a friendly demeanor. This role offers flexible hours, hybrid working, and benefits like private health insurance. Suitable for individuals eager to deliver excellent customer support in a dynamic environment.

Benefits

25 days holiday

Flexible hours

Private health insurance

Learning and development opportunities

Qualifications

• Strong communication skills and professionalism.
• Ability to manage a busy workload and priorities.
• Tech-savvy with the ability to learn new systems quickly.

Responsibilities

• First point of contact for all incoming enquiries.
• Review role postings for accuracy and quality.
• Handle member requests and technical issues.

Skills

Exceptional written and verbal communication skills

Strong attention to detail

Highly organised

Friendly and service-driven

Tech-savvy

Previous experience in customer service

Job description

Overview

Customer Support Executive

Since its launch in 2014, our client has transformed the way organisations bring the best people onto their boards. By combining technology with human insight, they disrupt traditional search methods to deliver stronger and more diverse shortlists for every role.

About the Role

Our client is looking for a highly professional and personable Customer Support Executive to be the first point of contact for their members, candidates, and clients. You will play a vital role in ensuring that everyone who interacts with our client has an excellent experience. This role is perfect for someone with strong communication skills, attention to detail, and a service-oriented mindset.

Your Key Responsibilities

• Be the first point of contact for all incoming enquiries via phone, email, and the platform, ensuring they are responded to promptly and professionally.
• Review all role postings on the platform to ensure accuracy, quality, and consistency before they go live.
• Support the processing and evaluation of membership requests and referrals.
• Handle technical membership issues, troubleshooting where possible and liaising with the product team to ensure quick resolution.
• Answer direct calls from the main switchboard, ensuring professional and friendly communication.
• Provide general support to internal teams when needed including some diary management and external scheduling, ensuring smooth day-to-day operations.
• Maintain clear and accurate records of enquiries and escalate issues where appropriate.

Skills and Experience Required

• Exceptional written and verbal communication skills – confident and professional in dealing with a wide range of stakeholders.
• Strong attention to detail and commitment to quality control.
• Highly organised, with the ability to manage a busy workload and competing priorities.
• Friendly, approachable, and service-driven, with a genuine desire to help people.
• Tech-savvy, with the ability to quickly learn and adapt to new systems.
• Previous experience in customer service, front-of-house, or administrative support is desirable but not essential.

Personal Attributes

• Conscientious and reliable.
• Calm under pressure and able to manage multiple tasks at once.
• Tenacious, with a positive, can-do attitude.
• Professional, personable, and a natural communicator.

Benefits

In addition to a great environment, you will receive the following benefits: 25 days holiday; Office closed over Christmas, and bank holidays; Flexible hours and hybrid working; Private health insurance with mental health and dental coverage, and 24/7 access to a private GP; Regular learning and development opportunities.