Customer Support (Entry level)

TN United Kingdom; Guildford; On-site; GBP 25,000 - 26,000; Full time

Job summary

An exciting opportunity awaits in customer support at a rapidly growing tech business in Guildford! This role is perfect for those looking to kickstart their careers or advance within customer service. As a vital team member, you will ensure customers have a seamless experience with online services, providing technical support and understanding their needs through effective communication. Join a dynamic environment where your passion for excellent service will shine, and enjoy perks such as company events and a supportive work culture. If you're ready to take on new challenges, this is the perfect role for you!

Benefits

Company Events

Holiday

Pension

Social Events

Qualifications

• Previous customer service experience is preferred.
• Fluency in English is essential for communication.

Responsibilities

• Monitor and maintain a dedicated support queue for customer inquiries.
• Provide technical support and facilitate product upgrades as needed.

Skills

Customer Service Experience

Exceptional Communication Skills

Technical Support

Problem-Solving

Tools

Screen Sharing Tools

Job description

Social network you want to login/join with:

Customer Support (Entry level), Guildford

Client:

Location:

Guildford, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

718ce65987bb

Job Views:

5

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Exciting Opportunity in Customer Support!

Location: Guildford, Centrals

Salary: £25-26k (based on experience) + Company Events, Holiday, Pension, Social Events & More!

Schedule: Monday - Friday (Shift work)

1st week (7am - 4pm) / 2nd week (9am - 6pm) / 3rd week (1pm - 10pm)

Are you someone with previous customer service experience, eager for your next career move? Or perhaps you're looking to kickstart your career and dive into the tech world? Either way, we have an exciting opportunity for you!

We're partnering with a rapidly growing tech business based in Guildford, and we're seeking enthusiastic individuals who are ready to take on new challenges and thrive in a dynamic environment.

Role Overview:

As a member of our customer support team, you'll play a crucial role in ensuring our customers have a seamless experience with our websites and online dashboards. Your responsibilities will include:

• Monitoring and maintaining a dedicated support queue.
• Offering technical support and explanations of our service, disguised as the support team for another business.
• Understanding our customer's IT setup using screen sharing tools to streamline their experience.
• Facilitating product and service upgrades on customer requests.
• Ensuring every one of our customers is treated as a VIP.
• Making sure all customer contacts are responded to quickly and efficiently.
• Digesting customer requirements and feeding this into our product team to help them keep building the successful business and products we have today.

What We're Looking For:

• Exceptional communication skills, both verbal and written, with fluency in English.
• A relentless drive, passion, and dedication to delivering excellent service.
• Willingness to go above and beyond to assist our customers.