Customer Support Engineer (OSAT)

PragmatIC Semiconductor; Stockton-on-Tees; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer, where you'll provide vital engineering support for inlay assembly and label conversion processes. This dynamic role involves engaging with customers worldwide, requiring travel and strong communication skills. You'll gain deep insights into semiconductor manufacturing and contribute to continuous improvement initiatives. If you're passionate about technology and eager to make an impact, this position offers an exciting opportunity to grow and develop in a supportive environment.

Qualifications

• Degree level education in a relevant field with experience in semiconductor manufacturing.
• Strong customer engagement skills and willingness to travel frequently.

Responsibilities

• Provide engineering support for inlay assembly and label conversion processes.
• Travel 50% of the time to support offsite customer engagements.

Skills

Knowledge of semiconductor manufacturing

Customer engagement skills

Ability to communicate effectively

Experience in R2R processing

PFMEA, PCP, and OCAP knowledge

Experience in a manufacturing environment

Education

Degree in a related discipline

Job description

Overview

Pragmatic is seeking a Technical Support Engineer to join its growing OSAT Operations team. The role will provide Engineering support for on-site/off-site inlay assembly and conversion processes using various types of reel-to-reel equipment.

Approximately 50% of the time will be allocated to customer support activities, which would include world-wide travel. The successful candidate must be able to demonstrate a background in either automated die attach or reel-to-reel processing. Full training will be given before customer support activities commence. Customer engagement skills/experience are also required given the nature of the position.

Key Tasks

• Provide Engineering support for both Inlay Assembly and Label Conversion processes.
• Gain a deep level of understanding to provide rapid review, evaluation, and analysis of process and machine issues.
• Work on projects that require judgment in resolving issues and making recommendations.
• Implement lean and continuous improvement.
• Travel approximately 50% of the time to provide technical support to offsite customer engagements.
• Assist in qualifying machine upgrades to run the Pragmatic products, providing high-quality mentoring and training to staff.
• Write technical reports and collate and interpret data.

Qualifications and Training

The successful candidate will ideally be educated to degree level in a related discipline, with relevant experience.

Skills and Experience

• Knowledge of semiconductor manufacturing and/or microelectronics.
• Ability to speak effectively to vendors, customers, and other employees of the organization.
• Ability and willingness to spend a significant amount of time traveling.
• Experience in R2R processing (advantage).
• PFMEA, PCP, and OCAP (advantage).
• Experience in a manufacturing environment (advantage).