Customer Support Engineer - GIS systems

Lithe People; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Engineer, where you will support utility sector clients using advanced GIS systems. This role offers the chance to work with cutting-edge technologies, including the GE Smallworld Product Suite, while collaborating with clients and internal teams to ensure seamless integration and support. You will be instrumental in customizing and maintaining mission-critical applications for asset mapping and infrastructure management. If you possess a strong technical background and a passion for problem-solving, this is an exciting opportunity to expand your expertise in the utility domain.

Qualifications

• Strong technical foundation with experience in GIS-based platforms.
• Excellent problem-solving abilities and customer-specific customizations.

Responsibilities

• Perform analysis, design, coding, and testing of GIS applications.
• Provide technical support and troubleshooting for core systems.
• Document solutions and coordinate with clients for requirements.

Skills

GE Smallworld Product Suite

Magik programming language

SQL

Oracle databases

Java

GIS solutions

Customer support

Education

Degree in Engineering

Degree in Computer Science

Degree in IT

Tools

ESRI ArcGIS

OpenGIS technologies

VMDS

Job description

About the Role:

We are seeking experienced and highly motivated Customer Support Engineers to join our UK-based team, supporting our utility sector clients. This role involves working with advanced GIS systems, specifically GE Smallworld, and contributing to the customization, maintenance, and support of mission-critical applications used for asset mapping and infrastructure management.

The ideal candidate will have a strong technical foundation, excellent problem-solving abilities, and prior experience in GIS-based platforms and utilities software. You will collaborate closely with clients, internal teams, and third-party vendors to ensure seamless integration and support.

Key Responsibilities:

Perform analysis, design, coding, testing, and implementation of customer-specific GIS applications.

Provide technical support and troubleshooting for core systems including PNI, Electric Office, and related Smallworld modules.

Document solutions, workflows, and best practices to ensure knowledge transfer and continuous process improvement.

Coordinate with clients to understand requirements and provide timely updates and solutions.

Support integration with third-party systems and ensure compliance with local regulatory requirements.

Assist in planning and executing future system expansions and enhancements.

Essential Skills and Experience:

Proficiency in GE Smallworld Product Suite (PNI, Electric Office, Core SW4, SW5).

Strong experience with Magik programming language.

Familiarity with GIS solutions in the utility space.

Hands-on knowledge of SQL, Oracle databases, and VMDS (Version Managed Data Store).

Working knowledge of Java, K8, and other utility domain technologies.

Experience with customer-specific customizations and regulatory compliance integration.

Degree in Engineering, Computer Science, IT (e.g., BE/B.Tech/MCA/MS(IT)).

Desirable Skills:

Understanding of the Software Development Lifecycle (SDLC).

Experience with ESRI ArcGIS or OpenGIS technologies.

Exposure to modules such as GDO, GTO, GSS, GSA, DM, MES, and NRM.

Other Information:

This role may include travel, on-call support, or shift-based availability, depending on project needs. Great opportunity to work on mission-critical utility infrastructure systems and expand your expertise across a range of geospatial and enterprise platforms.

* Free services are subject to limitations