Customer Support Engineer (f/m/d)

Edmund Optics; York; On-site; GBP 30,000 - 45,000; Full time

Job summary

Edmund Optics is seeking a Product Support Engineer fluent in German for their York office. This role involves providing technical assistance, collaborating with teams, and supporting customers with product selection and inquiries. Join a dynamic team and enjoy competitive benefits while contributing to innovative solutions in optics.

Benefits

Company pension scheme

Private medical & dental insurance

Extensive training and development opportunities

Subsidized gym membership

Cycle to Work scheme / Jobbike program

Company events

Qualifications

• Fluent in German and English required.
• Strong communication and problem-solving skills needed.

Responsibilities

• Providing technical assistance and product recommendations.
• Handling customer inquiries.
• Collaborating with global teams.

Skills

Communication

Problem Solving

Education

Bachelor's degree in Science or Engineering, preferably in Optics, Photonics, Physics or Electrical Engineering

Tools

MS Office

Job description

Product Support Engineer - German Speaker (f/m/d)
York, UK

Join the excitement at Edmund Optics, where we contribute shaping the future with optics, imaging and photonics and enjoy what we do! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing.

At Edmund Optics Europe, we're all about building a vibrant community. As part of our team, you'll be surrounded by dynamic, diverse individuals from various backgrounds, all working together to an excellent technical customer support.

We're on the lookout for a
Product Support Engineer - German Speaker (f/m/d)
As a key player in our customer support team, you'll be the go-to guru for technical assistance in Europe. From helping customers select the perfect product for their needs to managing accounts and even getting involved in exciting projects like writing articles or designing demos, this role is anything but ordinary.
Essential Functions:

• Providing technical assistance and product recommendations
• Handling customer inquiries
• Collaborating with global teams and supporting marketing initiatives

Qualifications:
Ready to jump in and make a difference? The requirements listed below are representative of the knowledge, skill, and/or ability required. We're all about inclusivity, so rest assured, reasonable accommodations may be made to enable individuals with diverse abilities to perform the essential functions.
Your profile:

• Bachelor's degree in Science or Engineering, preferably in Optics, Photonics, Physics or Electrical Engineering
• Fluent in German and English
• Proficient with MS Office
• Strong communication and problem-solving skills

What we offer:
Get ready for a thrilling ride with Edmund Optics! Alongside a competitive salary, we offer a range of perks, including:

• Company pension scheme
• Private medical & dental insurance
• Extensive training and development opportunities
• Subsidized gym membership
• Cycle to Work scheme / Jobbike program
• Company events
• Plus, you'll be joining a team of passionate, forward-thinking individuals who know how to have fun while getting the job done.

Ready to dive into the world of optics with us? Apply now and let's shape the future together!

This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.

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