Customer Support Engineer (Construction)

Roundhouse Recruitment Limited; West Devon; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Support Engineer with a background in technical support within the construction sector. This role offers the chance to manage your own desk, providing after-sales support for roofing products while enjoying a competitive salary and a 10% quarterly bonus based on performance. You'll receive comprehensive training on specialized products and work in a dynamic environment that promotes professional growth. If you're passionate about customer service and technical problem-solving, this is an exciting opportunity to thrive in a supportive team culture.

Benefits

Training and Development

Quarterly Bonus

Pension

Company Benefits Package

Healthy Work-Life Balance

Qualifications

• Experience in technical support or after-sales roles, ideally in construction.
• Strong communication skills and proficiency in ERP systems.

Responsibilities

• Manage customer inquiries and provide technical support.
• Efficiently handle service orders within ERP systems.

Skills

Technical Support

Customer Service

Problem Solving

ERP Systems

Tools

ERP Systems

Job description

Customer Support Engineer (Construction)

£25,000 - £30,000 + Training + Progression + 10% Quarterly Bonus + Pension + Company Benefits package

Swadlincote, Burton Upon Trent

Are you from an After Sales / Technical Support background or similar within Construction looking for an autonomous role where you will manage your own desk within a company known for their Progression opportunities and employee benefits including quarterly bonuses?

As the go-to person for providing After-Sales support you will be tasked with managing your own desk and maintaining clear customer interaction channels and providing technical support on Roofing products where needed.

You will receive full training and development in the Companies specialist Roofing product range and be given the reins to manage your own workload ensuring customer satisfaction and support whenever needed.

The Role:
* Customer Interaction: Address customer inquiries
* Technical Problem Solving: help to resolve technical issues
* ERP System Management: Efficiently manage service orders and maintain accurate records within ERP systems.
* Rewarding Work Environment: Thrive in a role that offers a competitive salary package, including a 10% quarterly bonus based on clear and achievable KPIs.

The Candidate:
* Experienced in technical support or after-sales roles, ideally within the construction or manufacturing sectors.
* Demonstrates strong communication and problem-solving skills, with a proficiency in ERP systems.
* Enjoys working in a dynamic environment and is committed to delivering excellent customer service.
* Looks for a stable, full-time position that offers both team collaboration and autonomy.

What We Offer:
* A friendly and supportive team environment in a respected industry leader.
* A regular weekday schedule that supports a healthy work-life balance.
* Opportunities for professional growth and development in a growing company.

Apply Now:
Are you ready to take on a role where your technical skills and customer service prowess can shine? Apply through Roundhouse Recruitment Limited for an opportunity to join our dedicated team. We handle all applications with the highest confidentiality and professionalism.

Keywords: Technical Support Engineer, Customer Service, ERP Systems, Roof Windows, Construction, Manufacturing, After-Sales Support, KPI-Driven Bonuses, Technical Troubleshooting.