Customer Support Engineer

Force; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the UK manufacturing sector is seeking a Customer Support Engineer to provide on-site support and troubleshooting for their metrology equipment. This full-time role requires a strong technical background and excellent customer service skills. The position involves regular travel to customer sites and a commitment to delivering top-tier service. Additional benefits include a company bonus scheme, 25 days of holiday, and a health package.

Benefits

Company bonus scheme OTE

25 Days holiday allowance + Bank holidays

Quarterly company away days

Vitality Health Package

Cycle to work scheme

Qualifications

• Experience in service and calibration of measuring equipment.
• Working knowledge of electrical circuits.
• Can work flexible hours and adapt to changing schedules.

Responsibilities

• Provide on-site service, calibration, installation, and troubleshooting.
• Ensure high-quality customer support for the product range.
• Create and maintain service information in CRM.

Skills

Problem-solving

Customer service

Attention to detail

Communication

Time management

Education

HNC/HND in Mechanical Engineering

Tools

MS Office

Job description

Since their inception in 2000, our client has supported the UK and Irish Manufacturing industry with all things measurement. They have developed to improve efficiency across the whole quality and production process with high-speed technology and digitalisation and automation of manual processes. They achieve this with quality management software, data control and analysis technology as well as a wide range of metrology solutions from their global manufacturing partners. They provide equipment as well as services such as calibration, sub-contract measurement, training and metrology consultancy. They are now looking for an experienced Customer Support Engineer which is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem-solving skills.

Please note this role is fully on-site so suitable applicants must be willing to commute to Gloucester Monday to Friday and will involve travelling to customer sites.

Main Duties & Responsibilities:

• The ability to build up a strong rapport with customers, agents and fellow colleagues.
• Ensure high quality customer support for product range Metrology Direct supply
• To be a team player and show initiative planning out day to day workload.
• Provide on-site Service, Calibration, installation and commissioning of equipment
• Perform hands-on on-site troubleshooting, service and repairs.
• Perform in-house calibrations and repairs when necessary.
• Provide high level support to external customers at their location.
• Provide on-site training to customers.
• Interface with cross functional work teams such as applications, customer support/services/sales and marketing.
• Develop and create service documentation when needed.
• Create and maintain service information within the Metrology Direct CRM.
• Timely and professionally handle field service calls and issues arising from the field service visits.
• Timely complete and submit all require maintenance reports and calibration certificates.
• Collective responsibility for Customer Service under the direction of the Service Team Leader.

Previous Experience/Qualifications:

• HNC/HND or higher in Mechanical Engineering or similar.
• Working knowledge and ability to test and troubleshoot electrical circuits.
• Experience in the service and calibration of measuring equipment. Ideally CMM’s, Shadow graphs, height gauges and vision systems.
• Highly motivated to deliver the best possible service to customers.
• Strong verbal and written communicator to report into management level
• Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately
• Working knowledge of MS office products
• Knowledge of PC architecture, hardware and software.
• Can demonstrate ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home
• Full valid passport with no travel restrictions
• Full valid UK driving license.

Additional Information:

• Please note this is a full-time, permanent role working fully on-site Monday to Friday including travel to customer sites as required.
• Company bonus scheme OTE
• 25 Days holiday allowance + Bank holidays
• Quarterly company away days
• Vitality Health Package
• Cycle to work scheme.

Please contact Matt Hartwell on 07301283663 or email your CV to [e-mail] for a confidential chat.