Customer Support Engineer

JR United Kingdom; Stamford; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established manufacturing company in Stamford is seeking a Customer Support Engineer to provide direct technical support and maintenance for their systems worldwide. Candidates should have a level 3 Electrical or Mechanical qualification and experience in similar roles. The job involves significant travel, and the successful candidate will enjoy competitive pay, a pension plan, and various other benefits.

Benefits

28 days holiday + Bank holidays

Company pension up to 7% match

Yearly bonus up to 5% performance based

Life Assurance x6 annual salary

Qualifications

• Must have completed a recognised apprenticeship program.
• Hold an Electrical or Mechanical qualification to level 3.
• Previous experience in a support role and repair of industrial control systems.

Responsibilities

• Provide direct customer support via multiple channels.
• Carry out electrical and mechanical testing of equipment.
• Travel to customer sites for maintenance and training.

Skills

Excellent communication skills

Time management skills

Self-motivated and adaptable

IT skills, including MS Office and SAP

Education

Electrical or Mechanical qualification to level 3

Completed a recognised apprenticeship program

Tools

MS Office

SAP

Job description

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Are you looking to take your engineering skills in a new direction?

My client is an established manufacturing company who provides critical engineering solutions to their blue-chip client base worldwide. They now have a requirement for a Customer Support Engineer to join their friendly team in Stamford, Lincolnshire. The successful Customer Support Engineer will provide direct customer support via telephone, email, remote access and on site carrying out testing, commissioning, repairs and routine maintenance worldwide.

Please note: Due to the nature of the role, you will be required to stay away from home several times per month, in return you will receive an attractive starting salary and additional payments, and all expenses covered.

• Ensure customers receive the highest level of customer support and service.
• Respond to and record all incoming technical calls and emails within agreed SLA, ensuring all responses and resolution dates are met in accordance with the companys quality systems.
• Manage warranty claim requests and working collaboratively with other service teams and managers.
• Carry out electrical and mechanical testing of equipment.
• Travel to customer sites to carry out commissioning, testing, training and planned maintenance on products, generating detailed reports documenting all work carried out.
• Must have completed a recognised apprenticeship program and hold an Electrical or Mechanical qualification to level 3 as a minimum (ideally electrical)
• Previous experience working within a similar role, especially in a support role and repair of industrial control systems.
• Previous PLC experience would be advantageous.
• Knowledge of CRM systems advantageous.
• Excellent communication skills, both verbally and written.
• Excellent time management skills with the ability to multi task effectively.
• Role requires you to be self-motivated, adaptable and keen to learn.
• IT skills, including MS Office, Teams, Excel and SAP.
• You must hold a valid UK Passport and full UK Driving License.
• A forklift License would be beneficial.
• Overtime payments and expenses paid when working overseas.
• 28 days holiday + Bank holidays.
• Core hours - Monday to Friday half day Fridays.
• Option to purchase addition annual leave days up to 5 days per year.
• Company pension up to 7% match.
• Yearly bonus up to 5% performance based.
• Life Assurance x6 annual salary.
• Tools provided.
• Opportunity to join an established, reputable company.

NOTE Our client encourages applications from candidates from both commercial and ex-military backgrounds, Royal Navy, British Army, Royal Air Force with an electrical or mechanical engineering bias.