Customer Support Engineer

Demob Job Ltd; Stamford; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company in manufacturing engineering solutions is seeking a Customer Support Engineer to join their team in Stamford. The role includes providing technical support, commissioning equipment, and managing warranty claims. Ideal candidates should hold relevant electrical or mechanical qualifications and have experience in a similar role. The position offers a competitive salary, overtime, and various benefits including a company pension and performance-based bonuses.

Benefits

28 days holiday + Bank holidays

Company pension – up to 7% match

Yearly bonus – up to 5% performance based

Life Assurance x6 annual salary

Tools provided

Opportunity to join a reputable company

Option to purchase additional annual leave days

Qualifications

• Completed a recognised apprenticeship program in Electrical or Mechanical.
• Experience in support and repair of industrial control systems.
• Valid UK Passport and full UK Driving License required.

Responsibilities

• Provide high-quality customer support and service.
• Carry out electrical and mechanical testing of equipment.
• Travel to customer sites for commissioning and planned maintenance.

Skills

Communication

Time Management

IT Skills

Adaptability

Self-Motivation

Education

Electrical or Mechanical qualification to level 3

Tools

MS Office

Teams

Excel

SAP

Job description

Are you looking to take your engineering skills in a new direction? My client is an established manufacturing company who provides critical engineering solutions to their blue-chip client base worldwide. They now have a requirement for a Customer Support Engineer to join their friendly team in Stamford, Lincolnshire. The successful Customer Support Engineer will provide direct customer support via telephone, email, remote access and on site carrying out testing, commissioning, repairs and routine maintenance worldwide. Please note: Due to the nature of the role, you will be required to stay away from home several times per month, in return you will receive an attractive starting salary and additional payments, and all expenses covered. Customer Support Engineer Responsibilities:

• Ensure customers receive the highest level of customer support and service.
• Respond to and record all incoming technical calls and emails within agreed SLA, ensuring all responses and resolution dates are met in accordance with the company’s quality systems.
• Manage warranty claim requests and working collaboratively with other service teams and managers.
• Carry out electrical and mechanical testing of equipment.
• Travel to customer sites to carry out commissioning, testing, training and planned maintenance on products, generating detailed reports documenting all work carried out.

Customer Support Engineer Requirements:

• Must have completed a recognised apprenticeship program and hold an Electrical or Mechanical qualification to level 3 as a minimum (ideally electrical)
• Previous experience working within a similar role, especially in a support role and repair of industrial control systems.
• Previous PLC experience would be advantageous.
• Knowledge of CRM systems – advantageous.
• Excellent communication skills, both verbally and written.
• Excellent time management skills with the ability to multi task effectively.
• Role requires you to be self-motivated, adaptable and keen to learn.
• IT skills, including MS Office, Teams, Excel and SAP.
• You must hold a valid UK Passport and full UK Driving License.
• A forklift License would be beneficial.

Customer Support Engineer Benefits:

• Salary - £40,000 - £45,000 DOE
• Overtime payments and expenses paid when working overseas.
• 28 days holiday + Bank holidays.
• Core hours - Monday to Friday – half day Fridays.
• Option to purchase addition annual leave days – up to 5 days per year.
• Company pension – up to 7% match.
• Yearly bonus – up to 5% performance based.
• Life Assurance x6 annual salary.
• Tools provided.
• Opportunity to join an established, reputable company.