Customer Support Engineer

H Squared Talent Ltd; Redhill; Híbrido; GBP 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Travel opportunities

Training and development

Descripción de la vacante

H Squared Talent Ltd is expanding its technical sales team. You will be the first point of contact for scientists and researchers using Raman, FTIR, XRD and optical microscopy, understanding their needs and shaping the right solution.

You'll talk through technical queries, follow up on enquiries, train distributors, and collect market insight to feed back into the business. The role offers hybrid working and travels to interesting destinations.

Formación

• A degree in a relevant scientific or technical field such as engineering or physics.
• A couple of years' experience in technical sales.
• A scientific mind, an inquisitive nature, and a genuine love of talking to people.
• Full UK driving licence and the right to work in the UK.

Responsabilidades

• Liaise directly with scientists and researchers to understand needs and shape the right solution.
• Talk a customer through a technical query and follow up on enquiries.
• Train distributors and gather market insight for the business.

Conocimientos

Technical sales experience

Curious mindset

People skills

Educación

Degree in a relevant scientific or technical field (engineering or physics)

Descripción del empleo

The chance to use your technical knowledge to help global researchers

Excellent training provided

Some exciting international travel opportunitiesThe benefits of precision temperature and environmental control for microscopy speak for themselves - this equipment lets researchers see how materials behave under real-world conditions, used by many of the most prestigious research institutes and universities around the world.

You'd be part of a well-established, family-run business, and despite working with such a global customer base, they've held on to what makes them different: friendly, supportive management, a close team, and a happy, down-to-earth place to come to work.

As part of their growth plans, they are looking for someone to become the first point of contact for customers - the person they turn to with questions, and the person who helps them get the most out of the products.

What you'll be doing

You'll be liaising directly with the scientists and researchers performing Raman, FTIR, X-ray diffraction, and general optical microscopy. It'll be your job to understand what they need and helping shape the right solution for them.

No two days will look the same - one moment you might be talking a customer through a technical query, the next you're following up on an enquiry, training a distributor, or gathering market insight that feeds back into the business.

What we're looking for

• A degree in a relevant scientific or technical field such as engineering or physics
• A couple of years' experience in technical sales
• A scientific mind, an inquisitive nature, and a genuine love of talking to people - this role rewards curiosity as much as it does commercial instinct
• Full UK driving licence and the right to work in the UK

Why join us

• A warm, supportive, family feel - not a corporate office
• Real investment in your development, with plenty of room to grow into different parts of the business
• A bit of travel to interesting places along the way, without a relentless target-chasing culture
• Your first six months will be spent working closely with our production and technical teams, so you really understand the products before you're out talking to customers about them, before moving to flexible/hybrid working