Customer Support Engineer

Motorola Solutions, Inc.; Nottingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Motorola Solutions, Inc. in the United Kingdom seeks a Customer Support Engineer (UKFSO) to implement systems based on site design specifics, including on-site configuration, testing, cut-over, and post-cut support for Motorola solutions.

The engineer may also provide consultation to internal and external customers on complex field deployments. You will work with an engineering team performing system integration, maintenance, and upgrades for our Tetra-based network systems to protect and serve

Qualifications

• Experience configuring systems on-site.
• Experience with site verification testing.
• Ability to support customers and channel partners during deployment.
• Ability to document changes during implementation.
• Strong problem-solving and communication skills.

Responsibilities

• Perform system configuration for supported solutions.
• Conduct site verification testing prior to launch.
• Support customers and channel partners during deployment.
• Document changes during implementation.
• Resolve installation or quality issues promptly.
• Maintain mandatory documentation.
• Develop and approve Method of Procedure documentation.
• Participate in pre-contract oral presentations and customer negotiations.
• Maintain subject-matter expertise.
• Self-learn independently off-the-job.

Skills

System configuration

Site testing

Customer support

Documentation

Issue resolution

Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to protect people, property and places. Our solutions foster critical collaboration for safer communities, schools, hospitals, businesses, and ultimately safer nations. Join us in building a safer future.

Department Overview

The UK Field Service Organization is led by professional engineers who support customers across the UK with maintenance solutions. You will work with an engineering team performing system integration, maintenance, and upgrades for our Tetra-based network systems to protect and serve customers at any time.

Job Description

The Customer Support Engineer (UKFSO) is accountable for implementing systems based on site design specifics, including on-site configuration, testing, cut-over, and post-cut support for Motorola solutions. The Engineer may also provide consultation to internal and external customers on complex field deployments.

Responsibilities

• Perform system configuration for supported solutions.
• Conduct site verification testing prior to launch.
• Support customers and channel partners during deployment.
• Document changes during implementation.
• Resolve installation or quality issues promptly.
• Maintain mandatory documentation.
• Develop and approve Method of Procedure documentation.
• Participate in pre-contract oral presentations and customer negotiations.
• Maintain subject-matter expertise.
• Self-learn independently off-the-job.