Customer Support Engineer

Mitsubishi Power Europe; Leeds; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading engineering company in Leeds is seeking a Customer Support Engineer to provide technical assistance for Gas and Steam turbines. The role involves problem-solving, customer engagement, and contributing to maintenance planning. Candidates should have a Bachelor's in Mechanical Engineering and experience in customer service. Competitive benefits include office and site work, a contributory pension scheme, and private healthcare options.

Benefits

Combination of office and site work

Contributory Pension scheme

Private Healthcare including Dentist and Optician cashback

Qualifications

• Exposure to Gas Turbine design, operation, and maintenance.
• Experience in developing and writing specifications and proposals.
• Fluency in business English is required.

Responsibilities

• Provide technical assistance and solutions to customers.
• Participate in planning and executing maintenance activities.
• Communicate effectively with various levels of the organization.
• Solve customer problems assigned by the engineering department.

Skills

Customer service skills

Analytical and problem-solving ability

Strong communication skills

Technical report writing

Education

Bachelor's Degree in Mechanical Engineering

Tools

MS Office suite

Job description

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Working closely with the Engineering Team Leader, theCustomer Support Engineerwill be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters, and support during maintenance activities planning, and execution phases.

TheCustomer Support Engineering team supports the operation and maintenance of OEM Turbines,Generators, Control Systems, and Auxiliary Systems at our Customer's sites. The team is dedicated to providing engineering support during scheduled/forced outages, during day to dayoperation of the customer's Equipment. This is done through daily engagement with our customer to ensure the reliability, availability and safety of their operating assets. In addition, our Customer Support Engineers supportour Programme Management, Commercial and Tendering Teamsin theirbusiness development or existing business expansion goals.

Role Responsibilities

As a Customer Support Engineer on the GasTurbine Customer Support Team, some of your responsibilities will include;

• Communicate effectively with all levels of employees.
• Maintain the highest degree of honesty and integrity at all times.
• Being part of multi-disciplinary engineering team, the Graduate Customer Support Engineer is expected to have the motivation andflexibility to learn the operational aspects of Gas Turbines, Steam Turbines, and Generators.
• You will develop your knowledge to be comfortable and represent the companyduring planned inspections of Gas/Steam Turbines when required.
• Responsible to solve Customer problems ("end" Customer and "internal" Customer) when it is assigned by Engineering department.
• To write and or revise Quality Management procedures as and when requested.
• Participate in proactive team efforts to achieve departmental and company goals.
• Customer-focused mind-set with proven ability to respond quickly to meet the customer needs.
• Willing to work off hours and weekends to support emergency issue resolution.
• Ability and willingness to travel to customer sites around 50% time whenever required.
• Ability to work autonomously, take lead in development of solutions, deliver under pressure and with tight deadlines.
• To know and implement the quality policy of MHPS-EU.
• Comply with all safety policies, practices and procedures at all times.
• Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.

About you

To be considered as a suitable candidate for this position, you will;

• A Bachelor's Degree in Mechanical Engineering is preferred with exposure in any areas of GasTurbine design, operation, repair, service, installation, or commissioning
• Experience in developing and writing specifications and/or proposals.
• Effective customer service skills and strong organizational skills.
• Strong analytical and problem-solving ability and adept at communicating with all levels of the organization.
• Proficient technical report writing and communication skills.
• Able to work in the UK without restriction or sponsorship (we are unable to sponsor for this role).
• Good knowledge of MS Office suite, including Word, Excel, PowerPoint, simulation software
• Fluency in business English

What we offer

• Combination of office and site work, with the opportunity to travel overseas
• Contributory Pension scheme
• AXA Private Healthcare, including Dentist and Optician cashback, and virtual GP