Customer Support Driver

Vp plc; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment solutions company in Exeter is seeking a Delivery Driver to provide excellent customer service through the timely delivery and collection of equipment. The ideal candidate must have multi-drop delivery experience and a valid Category B driving license. Responsibilities include safe driving, customer interaction, and efficient use of digital tools for optimized operations. This role offers a competitive salary and comprehensive benefits including holiday, tool hire, and training opportunities.

Benefits

Competitive salary

25 days holiday FTE plus bank holidays

Life Assurance cover 3x salary

Learning & Development opportunities

Cycle to work scheme

Qualifications

• Must hold a Category B driving license with emphasis on safe driving.
• Familiarity with local area for optimized route planning.
• Display flexibility in adapting job responsibilities.

Responsibilities

• Drive company vehicles safely and in compliance with UK laws.
• Interact with customers during deliveries and collections.
• Perform thorough cleaning and testing of returned equipment.
• Use digital tools to streamline operations.

Skills

Multi-drop delivery experience

Customer engagement

Basic numeracy, IT, and literacy skills

Job description

On joining our team you’ll be providing great customer service by delivering and collecting equipment from customers, suppliers, and other Vp businesses in a professional, safe, and timely manner.

You will also play a crucial role in supporting the branch and building positive customer relationships through high quality technical handovers and answering basic equipment queries.

Key Responsibilities

• Drive company vehicles safely and in compliance with UK laws, prioritising the safety of yourself and others on the road
• Interact with customers during equipment deliveries and collections, addressing any queries and ensuring a positive and professional experience.
• Perform thorough cleaning and testing of returned equipment
• Use of digital tools such as our M42 system to streamline operations and track deliveries
• Utilize route planning software to optimize delivery routes, minimize travel time, and maximize efficiency
• Accurately complete all necessary processes related to deliveries, collections, and technical handovers
• Undertake any mandatory and other training required to do the job role

What We’re Looking For

• Must have multi-drop delivery experience
• Hold a Category B driving license, with a strong emphasis on safe and responsible driving
• Ability to engage effectively with customers, providing clear and concise information during technical handovers.
• Ability to prioritise customer satisfaction by addressing customer inquiries, ensuring their understanding of equipment usage, and building positive relationships.
• Possess basic numeracy, IT, and literacy skills to fulfil administrative requirements.
• Familiarity with the local area to optimise routes and provide relevant information to customers.
• Display flexibility in adapting to varying job responsibilities and contribute to the overall success of the team and business.

What We Can Offer You

• Competitive salary
• Salary sacrifice pension
• 25 days holiday FTE, plus bank holidays
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline – free joining

A Little Bit About Us

ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.

As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.

At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.

Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.